Call 21112178895010051 2026-09-09 · ankit mistry · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Gujarati | 16 | supply_led (campaign_name:medium) |
Audio: clear: The call begins with a standard IVR announcement which is marked as 'unknown'.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.50
confidence high · +0/−15
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer interrupted and stated they were not interested before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business; the agent only asked for the reason for the objection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The agent did not ask if a requirement existed; the customer volunteered that they were 'all fulfilled'.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
But right now, not interested. ... Right now actually all fulfilled.
did well
Opener & permission
Bhavini madam, good afternoon. I am Ankit Mistry speaking from JSW Steel, Mumbai.
Summary
The agent contacted a past lead. The customer immediately stated they were not interested as their requirements were currently fulfilled. The agent asked for the reason for the lack of interest but did not attempt any further discovery, instead offering to close the customer's account and ending the call.
Coaching
When a customer says they are 'not interested right now', don't immediately offer to close their account; instead, try to schedule a follow-up call for a future date.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Bhavini madam, good afternoon. I am Ankit Mistry speaking from JSW Steel, Mumbai. The agent greeted, used the customer's name, and identified themself and the company, but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer interrupted and stated they were not interested before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business; the agent only asked for the reason for the objection. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any discovery was done or USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask if a requirement existed; the customer volunteered that they were 'all fulfilled'. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent offered to close the account instead of scheduling a specific callback or sending a quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | But right now, not interested. ... Right now actually all fulfilled. |
alright, in that case I'll just close this account from my end then. Okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.773 heavy | 20.4s | 6.0s | 34.6s | 5.6s | 267.6 | 0 | 8 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.8s
This call is now being recorded.
agent
2.8s
Hello.
customer
3.2s
Hello, yes.
હેલો, હા.
agent
3.8s
Uh, am I speaking with Bhavini ji?
અ ભાવિનીજી વાત કરે છે?
customer
5.2s
Yes, this is Bhavini speaking.
યસ, ભાવિની જ વાત કરું છું.
agent
6.5s
Bhavini madam, good afternoon. I am Ankit Mistry speaking from JSW Steel, Mumbai.
ભાવિની મેડમ, good afternoon. હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel થી, મુંબઈ.
customer
10.3s
Very very good afternoon.
agent
11.2s
Good afternoon, ma'am.
customer
12.0s
Yeah.
agent
12.3s
Uh Bhavini ma'am, I believe a few months back you... on our JSW's digital portal, your firm which is...
અ ભાવિની મેમ, I believe few months back તમે અમારા JSW ના digital portal પર તમારું આ જે firm છે which is...
customer
17.6s
But right now, not interested.
But અત્યારે not interested.
agent
18.9s
Oh, is that so? Uh, which is okay. But may I know the reason behind it? I mean, is it like the pricing issue or the material availability issue?
ઓહ, એવું છે? અ, which is okay. But may I know the reason behind it? I mean, is it like the pricing issue or the material availability issue?
customer
24.6s
No no no. Right now actually all fulfilled.
agent
26.8s
Okay. Uh, alright, in that case I'll just close this account from my end then. Okay?
અચ્છા. અ, ઠીક હૈ, in that case I'll just close this account from my end then. Okay?
customer
30.2s
Yeah.
agent
31.0s
Yeah, thank you.