21112178894985451 · Call

Call 21112178894985451 2026-09-09 · ankit mistry · 1:23

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 18 turns, clean transcript (0% inaudible)	Hindi	18	supply_led (campaign_name:medium)

Audio: clear: Some background noise (call center) on the agent's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.0/10

short or unclear

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.41

confidence high · +4/−0 from 6 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Discovery (6 Qs) Agent skipped discovery entirely, asking no questions about the customer's business, volume, or suppliers.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify Agent asked for some qualification details but failed to capture them on the call, instead asking the customer to send them via WhatsApp.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

−1.0 pts Pitch (2-3 USPs) No USPs were pitched because no discovery was conducted to identify a relevant customer need.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.

did well

Opener & permission

Mr. Sharma, hi, good afternoon. I am Ankit Mistry calling from JSW Steel, Mumbai.

Hook (supply/price signal)

as the month has now changed, are you currently looking for any requirement in HR?

Summary

The agent performed a follow-up call to an engineering company. The customer confirmed an active requirement for HR plates in various thicknesses (e.g., 6 tons of 30mm). The agent successfully arranged for the customer to send the full requirement details via WhatsApp, committing to provide a quote immediately after.

Coaching

On follow-up calls, you must still run through discovery to understand the customer's current needs before jumping to a quote; you missed the chance to build value.

Missed: SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Mr. Sharma, hi, good afternoon. I am Ankit Mistry calling from JSW Steel, Mumbai. Agent greeted, used the customer's name, and identified JSW, and the customer's positive engagement served as implicit permission to proceed.
SL2 Hook (supply/price signal)	2	pass	–	2.0	as the month has now changed, are you currently looking for any requirement in HR? Agent used the context of a new month as a simple, effective supply-led hook to check for new requirements.
SL3 Discovery (6 Qs)	2	fail	0	0.0	Agent skipped discovery entirely, asking no questions about the customer's business, volume, or suppliers.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched because no discovery was conducted to identify a relevant customer need.
SL5 Qualify	2	fail	–	0.0	Agent asked for some qualification details but failed to capture them on the call, instead asking the customer to send them via WhatsApp.
SL6 Closure with next step	1	pass	–	1.0	you send me the quantity and dimensions, and according to that, I will send you the quotation immediately, okay? Agent established a clear next step with a committed turnaround time ('immediately') after the customer sends details.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.706	22.8s	9.5s	50.7s	4.3s	318.4	0	9	9	6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

2.8s

Hello.

हॅलो.

agent

3.5s

Hello.

हॅलो.

agent

4.1s

Yes, Vishwakarma Engineering?

हां, विश्वकर्मा इंजीनियरिंग?

customer

5.5s

Yes.

हां जी.

agent

6.3s

Mr. Sharma, hi, good afternoon. I am Ankit Mistry calling from JSW Steel, Mumbai.

शर्मा जी, हाय, गुड आफ्टरनून। मैं अंकित मिस्त्री बात कर रहा हूं जे एस डब्ल्यू स्टील से, मुंबई।

customer

10.2s

Yes yes, right right.

जी जी, हां हां।

agent

11.2s

Mr. Sharma, I had spoken to you two months ago, so as the month has now changed, are you currently looking for any requirement in HR?

शर्मा जी, आपसे मेरी बात हुई थी दो महीने पहले, तो जैसे अभी मंथ चेंज हुआ है, तो करेंटली आप कुछ रिक्वायरमेंट में देख रहे हो एचआर में?

customer

15.8s

Yes, yes.

हां हां।

agent

17.0s

Uh okay. So what is your requirement in HR? What is the size and thickness? I can quote you accordingly.

अ ओके। तो क्या है रिक्वायरमेंट आपकी एचआर में? What is the size and thickness? I can quote you accordingly.

customer

20.8s

That same plate comes, 20 mm, and 8 mm, 6 mm, 5 mm.

वही प्लेट आता है 20 mm का और 8 mm, 6 mm, 5 mm.

agent

25.2s

Okay. For now, what will be the quantity for this, for each one, for each thickness?

ओके। फिलहाल क्या क्या क्वांटिटी होगा आपका इसका, हर एक का, थिकनेस का?

customer

28.8s

That 30 mm one is six tons.

वो 30 mm वाला छे टन रहता है।

agent

31.5s

Okay. So I have just sent you a 'hi' from my personal number.

ओके। तो मैं आपको मेरा अभी जस्ट हाय करके भेजा है आपको मैंने मेरे पर्सनल नंबर से।

customer

34.1s

Yes, yes.

जी जी।

agent

34.5s

So on that, you send me the quantity and dimensions, and according to that, I will send you the quotation immediately, okay?

तो उसमे आप मुझे क्वांटिटी और डायमेंशन्स मुझे भेज दीजिए, तो आपको उसके अकॉर्डिंग आपको मैं कोटेशन भेज देता हूं तुरंत ही, है ना?

customer

37.6s

Okay, okay.

ठीक है, ठीक है।

agent

38.3s

Okay. Okay Mr. Sharma. Thank you.

ओके। ओके शर्मा जी। थैंक यू।

customer

40.0s

Okay.

ओके।