Call 21112178894892793 2026-09-09 · sudeeps · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: The agent's voice is slightly softer than the customer's, but both are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it 1-1.5 months;
we committed to no date
4 · Sentiment
the CUSTOMER
-0.48
confidence high · +0/−12
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook, instead using the neutral opening 'Your company was registered...'
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The customer shut down the conversation before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The customer pre-emptively stated they had no requirement, and the agent did not attempt to qualify further.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Uh Pravin sir, Sudip speaking from JSW One platform, Mumbai.
Summary
The agent introduced themself to the customer. The customer immediately stated they have no current requirement for coil but might in 1-1.5 months. The agent acknowledged the timeline and ended the call without attempting discovery or setting a firm callback.
Coaching
When the customer gives you a moment to speak, you must use it to deliver the value hook (e.g., price or availability) instead of a neutral statement like 'you were registered on our portal'.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh Pravin sir, Sudip speaking from JSW One platform, Mumbai. Agent successfully greeted, used the customer's name, and identified JSW One before the customer cut in. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook, instead using the neutral opening 'Your company was registered...' |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The customer shut down the conversation before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the point where USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The customer pre-emptively stated they had no requirement, and the agent did not attempt to qualify further. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | It will take another one and a half months. Okay sir. Okay. Thank you. Agent did not set a committed next step, only passively acknowledged the customer's timeline before ending the call. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.624 | 10.6s | 6.4s | 34.0s | 3.0s | 277.4 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello
हेलो
agent
1.2s
Hello, uh Color Sign Enterprises?
हेलो, अ कलर साइन एंटरप्राइजेस?
customer
2.6s
Yes, speak.
हां, बोलिए।
agent
3.4s
Uh Pravin sir, Sudip speaking from JSW One platform, Mumbai.
अ प्रवीण सर, सुदीप बोल रहा हूं JSW One प्लेटफॉर्म मुंबई से।
customer
6.0s
Hmm, go on.
हम्म, बोलिए ना।
agent
6.8s
Your company was registered, sir, on our portal for the Pune location.
ये आपका कंपनी रजिस्टर था सर पोर्टल पर हमारे पुणे लोकेशन के लिए।
customer
9.4s
Right now there is no requirement for coil. I got a call in between, I had told them.
अभी नहीं है coil कोई रिक्वायरमेंट। बीच में फोन आया था, बताया था।
agent
12.4s
Oh, did you have a conversation? Okay okay.
अच्छा, हुआ था क्या बात? ओके ओके।
customer
14.2s
No, there is no requirement right now. It will take about one, one and a half months.
नहीं, अभी नहीं रिक्वायरमेंट है। थोड़ा एक-आध, डेढ़ महीना लगेगा।
agent
16.5s
It will take another one and a half months. Okay sir. Okay. Thank you.
और एक-डेढ़ महीना लगेगा। ठीक है सर। ओके। थैंक यू।