Call 21112178894727011 2026-09-09 · Aditya Pandey · 1:28
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Interested | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | new_registration (campaign_name:high) |
Audio: clear: Some background office chatter is audible but does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +1/−4
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by a gatekeeper before any business discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent was unable to ask about a current requirement as they were speaking to a gatekeeper.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a pivot to WhatsApp, which is not one of the three approved closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, this is Aditya Pandey speaking from JSW One. Sir, actually you recently registered on our platform, on JSW One, so I called regarding that.
Summary
The agent called a new registration but reached a gatekeeper, not the person who had registered. The agent attempted basic verification but was told the decision-maker was busy. The call ended prematurely with the agent offering to send details via WhatsApp, without securing a specific next step with the actual lead.
Coaching
When you reach a gatekeeper who says the decision-maker is busy, your goal is to find the best time to call back; instead of defaulting to WhatsApp, ask "When would be a better time for me to call him back?".
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, this is Aditya Pandey speaking from JSW One. Sir, actually you recently registered on our platform, on JSW One, so I called regarding that. The agent clearly stated their name, company, and the non-sales reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Sir, GS Power? ... Sir, your good name? The agent attempted to verify the company name and asked for the contact's name before the call was deflected by a gatekeeper. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by a gatekeeper before any business discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call did not progress to the stage where platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent was unable to ask about a current requirement as they were speaking to a gatekeeper. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, with him... I'll share on this number on WhatsApp. The call ended with a pivot to WhatsApp, which is not one of the three approved closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.475 | 13.3s | 14.7s | 60.0s | 5.4s | 261.7 | 0 | 7 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
3.0s
Hello?
हेलो?
agent
4.2s
Hello?
हेलो?
customer
5.1s
Yes?
हां?
agent
6.2s
Sir, GS Power?
सर, GS Power?
customer
7.7s
GS Power? Why did you call?
GS Power? किस लिए कॉल किया आपने?
agent
10.6s
Sir, this is Aditya Pandey speaking from JSW One.
सर, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
13.5s
Oh, Aditya Pandey. What do you want to talk about?
अच्छा, आदित्य पांडे। किस बारे में बात करनी है?
agent
16.0s
Sir, actually you recently registered on our platform, on JSW One, so I called regarding that. I wanted to know about your business, what your business is and
सर एक्चुअली में अभी आपने हमारे प्लेटफार्म पर रजिस्टर किया था JSW One पे, तो उसी के रिगार्डिंग कॉल किया था। वही जानना था कि आपका बिज़नेस के बारे में कि क्या बिज़नेस है आपका और
customer
22.0s
Oh, regarding JSW's registration. Okay. Do you want to ask anything else?
अच्छा, JSW के रजिस्ट्रेशन के रिगार्डिंग। ठीक है। और कुछ पूछना चाहते हैं?
agent
26.2s
Uh
अह
customer
27.5s
Yes, tell me.
जी, बताइए।
agent
28.6s
Sir, what is your good name?
सर, आपका गुड नेम क्या है?
customer
30.6s
I work for Gupshup Brother Private Limited and
मैं Gupshup Brother Private Limited के लिए काम करता हूं और
customer
33.7s
Sir, he is busy right now. Would you like to leave a message or want a call back?
सर, अभी वो बिजी हैं। क्या आप कोई मैसेज छोड़ना चाहेंगे या कॉल बैक चाहते हैं?
agent
37.9s
Okay, with him... I'll share on this number on WhatsApp.
ठीक है, उनसे मैं अपना इस नंबर पे शेयर कर देता हूं WhatsApp।
unknown
41.6s
Gupshup Brother is a little busy right now. Would you like to leave a message or do you want him to call you?
अभी Gupshup Brother थोड़े बिजी हैं। क्या आप कोई मैसेज छोड़ना चाहेंगे या चाहते हैं वो आपको कॉल करें?