21112178894710481 · Call

Call 21112178894710481 2026-09-09 · sudeeps · 1:42

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	Does_not_deal_Steel	full conversation 17 turns, clean transcript (0% inaudible)	Hindi	17	new_registration (campaign_name:high)

Audio: clear: There is some minor background noise on the agent's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: wrong_product

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.10

confidence high · +10/−3 from 14 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The lead was correctly identified as non-steel, so the agent did not proceed to discovery questions.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The lead was correctly disqualified as non-steel, so no opportunity was sought.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call was appropriately closed after disqualifying the lead, so no next step was scheduled.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

It was just a follow-up call. Just wanted to understand...

Platform education

This website of ours, sir, from this website we supply steel in the form of raw material.

Summary

The agent followed up on a new website registration, quickly discovering the customer is a manufacturer of leather goods who had mistaken the platform for a general MSME service. The agent correctly identified the lead as invalid for steel products and professionally ended the call.

Coaching

You correctly identified this was not a steel buyer and ended the call efficiently; the low score reflects the script structure, not a failure in your judgment.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	It was just a follow-up call. Just wanted to understand... The agent opened the call with a polite, non-pushy follow-up tone.
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	The agent confirmed the customer's name but the call was correctly terminated before other profile questions could be asked.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	The lead was correctly identified as non-steel, so the agent did not proceed to discovery questions.
NR4 Platform education	1	pass	–	1.0	This website of ours, sir, from this website we supply steel in the form of raw material. When the customer expressed confusion, the agent correctly clarified the platform's purpose.
NR5 First opportunity identified	2	fail	–	0.0	The lead was correctly disqualified as non-steel, so no opportunity was sought.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call was appropriately closed after disqualifying the lead, so no next step was scheduled.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.493	22.2s	22.8s	57.0s	4.3s	248.6	0	9	8	3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.9s

Hello, hello Mr. Mohammed Firdos from Dark Avenue?

हेलो, हेलो मिस्टर मोहम्मद फिरदोस फ्रॉम डार्क एवेन्यू?

customer

4.4s

Yes, who is this?

जी हां, कौन?

agent

5.2s

I'm Sudeep calling, sir, from JSW One MSME, Jindal Steel.

सुदीप बोल रहा हूं सर, JSW One MSME से, जिंदाल स्टील।

customer

8.4s

Okay okay, yes.

ओके ओके, जी।

agent

9.3s

Yes, you had first registered your account on our website.

जी, आपने पहले तो आपका अकाउंट रजिस्टर किया था हमारे वेबसाइट पे।

customer

12.2s

Right, right.

राइट, राइट।

agent

13.0s

It was just a follow-up call. Just wanted to understand, do you work in the steel segment, sir?

बस एक फॉलो-अप कॉल था। जस्ट वांटेड टू अंडरस्टैंड आप स्टील सेगमेंट में काम करते हो सर?

customer

16.5s

No, not in the steel segment. Actually, I work in fashion accessories.

नहीं, स्टील सेगमेंट में नहीं। एक्चुअली मैं फैशन एक्सेसरीज में काम करता हूं।

agent

20.8s

Okay.

ओके।

customer

21.3s

Actually, I had downloaded your app after seeing it was JSW MSME.

वो एक्चुअली मैंने आपका जो ऐप था वो JSW MSME देख कर के मैंने उसे डाउनलोड किया था।

agent

26.5s

Okay. This website of ours, sir, from this website we supply steel in the form of raw material.

ओके। ये जो हमारा वेबसाइट है ना सर, ये वेबसाइट से हम स्टील सप्लाई करते हैं रॉ मटेरियल के फॉर्म में।

customer

30.9s

Okay okay. No no, then it's not according to me. To tell you the truth, my thinking was that I think it's something related to MSME.

ओके ओके। नहीं नहीं, तो मेरे मेरे अकॉर्डिंग नहीं है वो। मैंने सच बताऊं तो मैं ये थिंकिंग थी मेरी कि वो आई थिंक MSME से रिलेटेड कुछ है।

agent

36.8s

Okay, so you mean you basically don't work in steel? You have something else...

अच्छा, तो आप मतलब स्टील में बेसिकली काम नहीं करते? आपका कुछ और...

customer

39.3s

No no. Yes yes yes. Basically, I have manufacturing and some trading of leather articles. Like wallets, laptop bag, belt.

नहीं नहीं। जी जी जी। बेसिकली मेरी जो है मैन्युफैक्चरिंग एंड सम ट्रेडिंग है लेदर आर्टिकल्स की। लाइक वॉलेट्स, लैपटॉप बैग, बेल्ट।

agent

45.6s

Hmm, got it. Okay, fine, not an issue. Okay, thank you.

हम्म, गॉट इट। ओके, फाइन, नॉट एन इशू। चलो, थैंक यू।

customer

48.0s

Yes. Okay, thank you.

हां। ओके, थैंक यू।

agent

49.0s

Yeah.

या।