21112178894665751 · Call

Call 21112178894665751 2026-09-09 · sudeeps · 3:06

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	General Enquiry	full conversation 39 turns, clean transcript (0% inaudible)	Hindi	39	new_registration (campaign_name:high)

Audio: clear: There is background chatter on the customer's side throughout the call, but the main speakers are clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.5/10

no conversation

USP relevance: matched

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: construction

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.17

confidence high · +4/−2 from 12 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent correctly identified the business application (construction) but failed to ask any other discovery questions about quantity, brands, or buying history.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts Closure - one of three outcomes The agent set a next step but it was entirely dependent on the customer; no specific callback date or time was agreed upon.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

−1.0 pts Platform education The agent mentioned they supply steel from the portal but did not explain any of the key platform benefits like transparent pricing, test certificates, or stock availability.

How Sajal Bhaskar did it on a 10.0/10 call —

मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।

did well

Warm welcome opener

Yes, I am calling from JSW One MSME sir, from Jindal. Sir, your company was registered on our portal. This was a follow-up call regarding your steel p

First opportunity identified

Talk to the contractor once and get the sizes. How much of 8mm, 10mm, 12mm is needed.

Summary

The customer, who is primarily in the jewelry business, registered for a personal construction project requiring TMT bars. The agent established credibility as a direct JSW representative and instructed the customer to get the exact material specifications from his contractor. The call ended with the agent waiting for the customer to send the requirements via WhatsApp for a quotation.

Coaching

You adapted well to the customer's one-off need, but remember to secure a firm next step by scheduling a specific follow-up call, rather than leaving the action entirely with the customer.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Yes, I am calling from JSW One MSME sir, from Jindal. Sir, your company was registered on our portal. This was a follow-up call regarding your steel procurement. The agent provided a warm, context-based opening without any sales pressure.
NR2 Verify basic profile (4 Qs)	1	partial	3	0.5	So what is your name, sir? ... I am sending you a 'hi' on WhatsApp. Agent confirmed name and contact number, and implicitly confirmed procurement involvement, but did not ask for the procurement city.
NR3 Full discovery (8 Qs)	3	fail	1	0.0	do you work in the steel segment? The agent correctly identified the business application (construction) but failed to ask any other discovery questions about quantity, brands, or buying history.
NR4 Platform education	1	fail	–	0.0	The agent mentioned they supply steel from the portal but did not explain any of the key platform benefits like transparent pricing, test certificates, or stock availability.
NR5 First opportunity identified	2	pass	–	2.0	Talk to the contractor once and get the sizes. How much of 8mm, 10mm, 12mm is needed. The agent correctly identified the customer's current requirement and took steps to have the full specification captured.
NR6 Closure - one of three outcomes	2	fail	–	0.0	Please talk to the contractor once and send me the exact requirement in writing. Then based on that, I will send you the quotation. The agent set a next step but it was entirely dependent on the customer; no specific callback date or time was agreed upon.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.636	66.1s	37.9s	82.0s	13.4s	266.9	0	20	19	12

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello.

agent

2.0s

Hello.

customer

3.4s

Yes, tell me sir.

जी बोलिए सर।

agent

5.8s

Yes, I am calling from JSW One MSME sir, from Jindal.

जी मैं JSW One MSME से बोल रहा हूं सर, जिंदाल से।

customer

9.2s

Yes, tell me, tell me.

हां बोलो बोलो।

agent

10.2s

Sir, your company was registered on our portal. This was a follow-up call regarding your steel procurement. I just wanted to understand, do you work in the steel segment?

सर ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे। आपके स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था। जस्ट आई वांटेड टू अंडरस्टैंड आप स्टील सेगमेंट में काम करते हो?

customer

17.5s

No, of jewelry.

ना ज्वेलरी का।

agent

18.5s

You work in jewelry? You don't need steel, sir?

ज्वेलरी का काम करते हो? स्टील नहीं लगता सर आपको?

customer

21.3s

What?

क्या?

agent

22.0s

Do you need steel in MS grade?

स्टील लगता है आपको MS ग्रेड में?

customer

24.2s

No, I don't need steel, but what happened is I have taken a place, so I had some work regarding construction there.

नहीं, हमको स्टील लगता नहीं है लेकिन क्या है मेरा एक जगह लिया हुआ है तो कंस्ट्रक्शन रिगार्डिंग मेरे को काम था उसमें।

agent

30.2s

Regarding what was the work?

किससे रिगार्डिंग काम था?

customer

31.6s

I needed it for construction work. Rods, of steel.

कंस्ट्रक्शन के लिए काम चाहिए था मेरे को। सरिया, स्टील का।

agent

35.2s

Okay, this portal of ours, sir, we supply steel from this portal. So when you say you had construction work, does that mean you needed TMT rods?

अच्छा, ये जो हमारा पोर्टल है ना सर, ये पोर्टल से हम स्टील सप्लाई करते हैं। तो आप जब बोल रहे हो कंस्ट्रक्शन का काम था, मतलब TMT रॉड्स चाहिए था आपको?

customer

42.5s

Hmm, of TMT.

हम्म, TMT का।

agent

43.5s

Okay.

अच्छा।

customer

44.0s

Because what happened is I have taken a place, so I have to start construction work on it. That's why I said. It could be TMT.

क्योंकि क्या है मेरा एक जगह लिया हुआ है तो उसपे कंस्ट्रक्शन का चालू करना है काम। तो उसके लिए मैंने बोला। TMT का हो सकता है।

agent

50.2s

Hmm hmm hmm hmm. Understood. By when do you need the material?

हम्म हम्म हम्म हम्म। समझ गया। कब तक चाहिए मटेरियल आपको?

customer

53.2s

Are you directly from JSW? Or a supplier...

आप डायरेक्ट JSW से ही हो? सप्लायर की...

agent

55.6s

I'm calling from JSW One, Mumbai head office.

JSW One से बोल रहा हूं, मुंबई हेड ऑफिस।

customer

58.4s

Okay, you are speaking directly from JSW. There won't be any dealer in between?

ओके, JSW से डायरेक्ट ही बोल रहे हो। डीलर कोई बीच में नहीं होगा?

agent

61.6s

No no no, no dealers and everything. Your work will be directly with the company.

नो नो नो, नो डीलर्स एंड एवरीथिंग। डायरेक्टली कंपनी से काम होगा आपका।

customer

65.6s

Okay okay okay.

ओके ओके ओके।

agent

67.2s

So what is your name, sir?

तो आपका नाम क्या है सर?

customer

68.4s

Meet Gandhi, Meet.

मीत गांधी, मीत।

agent

70.0s

Your name is Meet, Meet Gandhi. Okay Meet ji, so what is the status of this construction property right now? Is the designing etc. all done? Has the required material quantity etc. all been calculated?

मीत ही नाम है आपका, मीत गांधी। ओके मीत जी, तो ये कंस्ट्रक्शन का अभी जो प्रॉपर्टी का क्या स्टेटस है? डिजाइनिंग वगेरा सब हो गया? कितना मटेरियल लगने वाला है, क्वांटिटी वगेरा सब निकल गया आपका?

customer

78.8s

I had asked the contractor... I have just come here for the rate once. The final, I will give you the quotation, what my requirements are.

वो मैंने कॉन्ट्रैक्टर को पूछा था कि मैं तो खाली एक बार रेट के लिए आया हूं इधर। वो फाइनल तो मैं आपको दे दूंगा कोटेशन क्या मेरा क्या-क्या रिक्वायरमेंट है।

agent

85.6s

What I'll do, Meet ji, is I have currently called you from the system's number. I am sending you a 'hi' on WhatsApp. Please talk to the contractor once and send me the exact requirement in writing. Then based on that, I will send you the quotation. Our payment terms for the two transaction will be 100% advance against PI.

मैं क्या करता हूं मीत जी, आपको मैंने फिलहाल आपको सिस्टम के नंबर से मैंने फोन किया हुआ है। मैं WhatsApp पे आपको हाय लिख के भेज रहा हूं। एक बार कॉन्ट्रैक्टर से बात करो और जो एग्जैक्ट रिक्वायरमेंट है वो मुझे भेजो लिख के। तो उसके बेसिस पे मैं आपको कोटेशन सेंड कर दूंगा। हमारा पेमेंट टर्म्स फॉर द टू ट्रांजैक्शन विल बी 100% एडवांस अगेंस्ट पीआई।

customer

99.2s

Okay.

ओके।

agent

100.2s

Hmm hmm.

हम्म हम्म।

customer

101.2s

Okay.

ओके।

agent

102.0s

I have sent you the details, see sir. Talk to the contractor once and get the sizes. How much of 8mm, 10mm, 12mm is needed. And send me the full delivery address of your site.

ये मैंने आपको डिटेल्स भेज दिया देखो सर। एक बार कॉन्ट्रैक्टर से बात करो और साइजेस निकालो। 8mm, 10mm, 12mm कितना-कितना चाहिए। और फुल डिलीवरी एड्रेस मेरे को भेज दो आपके साइट का।

customer

109.8s

Okay okay. Are you authorized by the JSW company itself?

ओके ओके। आप JSW कंपनी की ओर से ही ऑथराइज्ड हो?

agent

112.9s

Yes yes yes, from the company's side.

यस यस यस, कंपनी की तरफ से।

agent

114.6s

You see, check it. I have sent you a WhatsApp. My details etc. to you...

आप देखो ना, चेक करो ना। मैंने WhatsApp भेजा आपको। मेरी डिटेल्स वगेरा आपको...

customer

117.8s

Yes, I'll check all that.

हां मैं देख लेता हूं वो सब।

agent

119.2s

Alright, Meet ji?

ठीक है ना मीत जी?

customer

120.0s

Okay, I'll check.

ओके, मैं देख लेता हूं।

agent

121.2s

Okay, thank you so much.

चलो, थैंक यू सो मच।