Call 21112178894653121 2026-09-09 · sudeeps · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:high) |
Audio: clear: The customer is audibly annoyed and speaks quickly, but the audio is clear enough for transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer refused to engage in a conversation, so no discovery was possible.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
No requirement was discussed due to the customer's complaint about repeated calls.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the agent noting the complaint, not with one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent attempted to open the call, but the customer was immediately hostile, stating this was the fifth call they had received that morning. The customer refused to engage, and the agent ended the call after noting the complaint about repeated calls. No business was discussed.
Coaching
When a customer is angry about receiving too many calls, immediately apologize for the system error rather than questioning their frustration with 'Why are you getting agitated?'.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The customer immediately interrupted with a complaint about receiving multiple calls, preventing the agent from delivering a warm welcome. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The call was terminated by the customer's frustration before any profile questions could be asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer refused to engage in a conversation, so no discovery was possible. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call did not progress to the stage where platform education could be offered. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
No requirement was discussed due to the customer's complaint about repeated calls. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | ठीक है, मैं लिख देता हूं। ओके। The call ended with the agent noting the complaint, not with one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.449 | 9.7s | 11.9s | 32.4s | 2.7s | 241.2 | 0 | 5 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हलो।
agent
1.7s
Hello, HK Hardware Industry?
हलो, एच के हार्डवेयर इंडस्ट्री?
customer
3.6s
Yes.
हां।
agent
4.1s
Yes sir, Sudeep here from JSW One MSME.
हां सर, सुदीप हियर फ्रॉम जेएसडब्ल्यू वन एमएसएमई।
customer
6.2s
Hey, if I need it, I will call you myself. You people have been calling me since the morning.
अरे मुझे जरूरत रहेगी तो मैं आपको खुद कॉल कर लूंगा। आप लोग सुबह से मेरेको फोन कर रहे हैं।
customer
10.6s
If I need it, won't I call you?
मुझे जरूरत रहेगी तो मैं मैं नहीं करूंगा आपको कॉल?
customer
12.6s
Will I only buy if you people call? If I need it, I will do it myself, right?
आप लोगे तो ही मैं लूंगा क्या? मुझे जरूरत रहेगी तो मैं खुद कर लूंगा ना?
agent
16.2s
Okay sir, I am calling for the first time. Why are you getting agitated?
ठीक है सर, मैं तो पहली बार कॉल कर रहा हूं। आप भड़क क्यों रहे हैं?
customer
18.9s
Not the first time, this is the fifth call since morning.
पहली बार नहीं, सुबह से ये पांचवा कॉल है।
agent
21.1s
You've received the fifth call since morning?
पांचवा कॉल आ गया आपको सुबह से?
customer
22.7s
Yes.
हां।
agent
23.8s
Okay, I'll write it down. Okay.
ठीक है, मैं लिख देता हूं। ओके।