Call 21112178894643431 2026-09-09 · sudeeps · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 14 turns, clean transcript (7% inaudible) | Hindi | 14 | new_registration (campaign_name:high) |
Audio: noisy: Background noise (child's voice) is present throughout the customer's side. The customer's audio is also muffled and breaks up at one point.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked one high-level discovery question before the customer deflected and ended the call.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a requirement, but the customer ended the call before any opportunity could be identified or a specific callback could be scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the customer's vague promise to 'call back', which is not one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes sir, your company was registered on our portal. This was a follow-up call regarding your steel procurement.
Summary
The agent called a new registration, Charbhuja Trading, and verified the contact's name. After a single discovery question about their steel requirement, the customer's response was inaudible and they then stated they would call back, ending the conversation. The agent attempted to provide a direct number via WhatsApp for the callback.
Coaching
When a customer says 'I'll call you back,' try to regain control by asking for a specific time, for example: 'Sure, would morning or afternoon be better for you?' This turns a vague promise into a scheduled next step.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes sir, your company was registered on our portal. This was a follow-up call regarding your steel procurement. The agent clearly stated the reason for the call was a follow-up to the customer's registration, which is a good, non-pushy opener. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, Mr. Rajesh Sutar from Charbhuja Trading? The agent only verified the customer's name and company (1/4 questions) before the call was cut short by the customer. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | I wanted to understand, do you work in the steel segment, sir? Do you require steel? The agent only asked one high-level discovery question before the customer deflected and ended the call. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked about a requirement, but the customer ended the call before any opportunity could be identified or a specific callback could be scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with the customer's vague promise to 'call back', which is not one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.696 | 20.1s | 8.8s | 39.1s | 8.0s | 238.8 | 0 | 7 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.6s
Hello, Mr. Rajesh Sutar from Charbhuja Trading?
customer
4.5s
Yes, tell me.
हाँ बोलो।
agent
5.5s
Hello Rajesh ji, this is Sudeep speaking from JSW One MSME, JSW Steel.
राजेश जी नमस्कार, सुदीप बोल रहा हूं JSW One MSME से, JSW Steel.
customer
10.0s
Hello.
customer
11.6s
Yes, yes, yes, tell me.
जी जी जी बोलिए।
agent
12.7s
Yes sir, your company was registered on our portal. This was a follow-up call regarding your steel procurement.
Yes sir, ये आपका कंपनी रजिस्टर्ड हुआ था पोर्टल पर हमारे। आपकी steel procurement को लेके follow-up call था।
agent
17.8s
I wanted to understand, do you work in the steel segment, sir? Do you require steel?
ये समझना था आप steel segment में काम करते हो सर आप? Steel लगता है आपको?
customer
21.5s
Uh, I actually require [inaudible].
अ मेरेको एक्चुअली [inaudible] लगता है।
agent
26.2s
Rajesh ji, your voice broke up. What are you saying?
राजेश जी आपका voice break हो गया। आप क्या बोल रहे हो?
customer
28.8s
I will call you back, I will call you back.
मैं आपको call back करता हूं, call back करता हूं।
agent
30.8s
I will WhatsApp you, call on that number, sir. This is a system number.
मैं WhatsApp करूंगा ना, वो नंबर पे call करो सर। यह system का नंबर है।
customer
34.0s
Okay.
ठीक है।
agent
34.8s
Okay.