JSWOzonetel · Call Analysis

Call 21112178894239051 2026-09-09 · dhruv · 1:27

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_CR_GI_GP_Coated_Sep26 No_requirement full conversation 25 turns, clean transcript (0% inaudible) Hindi 25 supply_led (campaign_name:medium)
Audio: clear: Some background noise on the customer's line, but the speech is intelligible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
0.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
-0.64
confidence high · +0/−24 from 12 hits
0.6*lexical + 0.4*prior
price

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak, instead jumping directly into a qualifying question.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts Hook (supply/price signal) The agent did not deliver a supply or price hook; the customer pre-empted with a price objection and the agent reacted to that instead.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts Discovery (6 Qs) The agent did not ask any of the six required discovery questions, instead getting drawn into a transactional price discussion.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection The customer raised 1 objection you did not answer: price
Sir, your rate is more expensive than here.

Summary

The agent contacted a representative from K7 Auto Bodies, who immediately objected that JSW's prices are too high. The agent quoted a price of 78 for a 1mm cut sheet, which the customer again rejected as expensive before ending the call. The agent failed to follow the pitch structure, conduct discovery, or effectively handle the price objection.

Coaching

When a customer opens with a price objection, acknowledge it but pivot back to discovery to understand their needs before quoting a price. This gives you the context to build value and handle the objection properly.
Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 fail – 0.0
Uh sir, were you looking for any requirement in sheet metals etc.?
The agent did not ask for permission to speak, instead jumping directly into a qualifying question.
SL2 Hook (supply/price signal) 2 fail – 0.0
The agent did not deliver a supply or price hook; the customer pre-empted with a price objection and the agent reacted to that instead.
SL3 Discovery (6 Qs) 2 fail 0 0.0
The agent did not ask any of the six required discovery questions, instead getting drawn into a transactional price discussion.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
No discovery was done, and consequently no relevant USPs were pitched.
SL5 Qualify 2 fail – 0.0
What thickness is needed?
While the agent asked if a requirement existed and asked for thickness, they failed to capture other critical details like grade, quantity, or location.
SL6 Closure with next step 1 fail – 0.0
Okay sir, I'll... your account...
The call ended without a committed next step; the agent's closing statement was cut short and vague.

Objections supplementary — never inside the /10

TypeStateCustomer saidRep replied
price mishandled
Sir, your rate is more expensive than here.
How much difference is there in the pricing, sir?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.38 13.6s 22.2s 51.2s 2.0s 286.8 0 11 14 8

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
0.5s
Hello.
customer
1.2s
Say it.
बोलो ना।
agent
2.0s
Uh sir, I was calling from JSW.
अह सर JSW से बात कर रहा था।
customer
3.9s
Yes, speak.
बोलिए जी।
agent
4.8s
Am I speaking with K7 ki auto bodies?
K7 की auto bodies में बात हो रही है मेरी?
customer
6.6s
Correct.
बरोबर।
agent
7.2s
Uh sir, were you looking for any requirement in sheet metals etc.?
अह सर कुछ requirement देख रहे थे sheet metals वगेरा में?
customer
9.1s
Sir, your rate is more expensive than here. I don't know from where what comes, but your rate is expensive.
सर आपका rate है ना यहां से ज्यादा महंगा पड़ता है। पता नहीं कहां से क्या आता है, लेकिन आपका rate महंगा पड़ता है।
agent
15.5s
How much difference is there in the pricing, sir?
कितने difference आता है सर pricing में?
customer
17.0s
Huh?
हां?
agent
17.5s
How many rupees of difference is there, boss?
कितने रुपए का difference आता है मालिक?
customer
19.5s
What is your rate now?
अभी क्या है आपका rate?
customer
21.0s
What thing? That 1540 one, 1540 by 2500 cut sheet.
क्या चीज? वो 1540 वाला, 1540 by 2500 वाला cut sheet.
agent
24.5s
What thickness is needed?
Thickness कितना लगेगा?
customer
25.5s
Just ten seconds... tell me what rate you give.
Just ten second... बताओ क्या rate देते हो।
agent
27.0s
Thickness?
customer
27.5s
1 mm.
agent
28.5s
1 mm, right?
1 mm ना?
customer
29.0s
Yes sir.
हो सर।
agent
30.0s
This will cost us 78, sir.
ये पड़ जाएगा सर अपने को 78.
customer
32.0s
Yes.
हां।
customer
32.5s
The rate is high, sir.
Rate ज्यादा है सर जी आपका।
agent
34.5s
How much?
कितना?
customer
35.0s
No sir, let it be sir. I don't have that much time for expression. It's expensive, sir. Sorry.
नहीं सर रहने दो सर। मेरे को उतना expression करने के लिए time नहीं है। महंगा है सर आपका। Sorry.
agent
38.5s
Okay sir, I'll... your account...
ठीक है सर, मैं आपका account...