Call 21112178894156631 2026-09-09 · dhruv · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise, including vehicle sounds and other people talking, is present on the customer's side throughout the call, making some parts of their speech difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but did not ask for permission to speak before the customer's confusion derailed the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself and JSW One. The customer appeared very confused about who was calling, asking the agent to pass the phone to someone else. The call ended abruptly due to this confusion before any business discussion could begin.
Coaching
When a customer seems confused about who you are, try to gently re-clarify your identity and the purpose of your call to regain control of the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Is this Mr. Yadav speaking? ... Sir, I am calling from JSW One. The agent introduced himself and the company but did not ask for permission to speak before the customer's confusion derailed the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could attempt to qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without any next step being discussed or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.318 | 3.4s | 7.3s | 32.3s | 1.4s | too short | 0 | 4 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hmm.
हम्म।
customer
1.8s
Hmm.
हम्म।
agent
2.8s
Hello.
customer
3.4s
Tell him to speak. Hello?
बोलो तो इसको। Hello?
customer
5.1s
Hmm.
हम्म।
agent
5.6s
Is this Mr. Yadav speaking?
Yadav sir bol rahe ho?
customer
6.8s
Yes, tell me sir.
हां बोलिए सर।
agent
7.6s
Sir, I am calling from JSW One.
सर JSW One से बात कर रहा हूं मैं।
customer
9.2s
First, give the phone to him, sir.
पहले इसको फोन दीजिए सर।
agent
11.0s
Okay, okay.
ठीक ठीक।
customer
11.5s
Give the phone. Yes.
फोन दे दीजिए। हां।
customer
13.8s
They are our own people.
अपने अपने ही लोग हैं।