Call 21112178893848021 2026-09-09 · Abdul Ansari · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor crosstalk at the beginning of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +2/−2
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a hook; they led with a requirement check, which is out of sequence for a supply-led pitch.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a manufacturing lead ('Shri Balaji Engineering') and immediately asked for a requirement. The customer denied a current need but then asked for the price of 12mm HR. The agent quoted a price, mentioned an upcoming price increase to create urgency, and then ended the call without any discovery or setting a next step.
Coaching
When a customer asks for a price on a specific item like '12mm', use that as your entry point for discovery; ask for grade, quantity, and location to provide a full quote instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, Abdul speaking from JSW. Is there any requirement, sir, for steel, in HR? The agent did not ask for permission to speak, jumping directly into a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a hook; they led with a requirement check, which is out of sequence for a supply-led pitch. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | What is the current rate? For twelve mm... Although the agent asked about a requirement, they failed to capture any details (grade, qty) when the customer showed interest by asking for a price on a specific thickness. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay okay sir, thank you. The call was ended abruptly without any committed next step like sending a quote or scheduling a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.742 heavy | 18.7s | 6.5s | 32.8s | 6.7s | 308.0 | 0 | 8 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
हॅलो
agent
2.9s
Sir, hello, am I speaking with Shri Balaji Engineering?
सर नमस्कार, श्री बालाजी इंजिनिअरिंग से बात कर रहे है?
customer
5.2s
Speak.
बोलिए।
agent
5.8s
Sir, Abdul speaking from JSW. Is there any requirement, sir, for steel, in HR?
सर अब्दुल बात कर रहा हूं जेएसडब्ल्यू से। कोई रिक्वायरमेंट है क्या सर स्टील में, एचआर में?
customer
9.1s
No sir. What is the current rate? For twelve mm...
नहीं सर। क्या रेट चालू है फिलहाल? बारा एमएम की...
agent
11.4s
Sir, right now... Sir, please speak in Hindi, sir, I am comfortable in Hindi.
सर अभी तो... सर हिंदी बात कीजिए सर, हिंदी में कंफर्टेबल हूं मैं।
customer
14.7s
I am speaking in Hindi sir, I am not speaking in Marathi.
हिंदी बात कर रहा हूं सर, मराठी थोड़ी बात कर रहा हूं।
agent
16.6s
Oh okay, fine. Sir, the current rate, today's rate sir, is sixty-two, sir, 62.
अच्छा अच्छा ठीक है। सर अभी रेट आज का रेट सर बासठ का चल रहा है सर, सिक्सटी टू।
customer
19.7s
Sixty two?
सिक्सटी टू?
agent
20.6s
Yes sir, yes sir. Ex your, ex your Pune and Taloja.
जी सर, जी सर। एक्स आपका, एक्स आपका पुणे एंड तलोजा।
agent
23.2s
From Monday, the rate sir is going to increase, it will increase by another five hundred.
मंडे से रेट सर बढ़ने वाली है, पांच सौ और बढ़ जाएगी।
agent
25.9s
So if you are planning something, you can purchase it soon, sir.
तो अगर कुछ प्लान कर रहे हैं तो आप जल्दी परचेस कर सकते हैं सर।
customer
28.4s
Okay, okay sir, okay.
ठीक है, ठीक है सर, ओके।
agent
29.7s
Okay okay sir, thank you.
ओके ओके सर, थैंक यू।