Call 21112178893844891 2026-09-09 · sudeeps · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.51
confidence high · +12/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak; he went directly into the reason for the call after the greeting.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead asking directly about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Is there an immediate requirement so that I can give you the quotation?
Closure with next step
I will share my number with you on WhatsApp. Immediately I will share it with you after this call.
Summary
The agent followed up with a manufacturing lead regarding their steel requirement. The customer confirmed a continuous need for MS plates but stated she was not the correct person for the discussion. The call concluded with the agent committing to send his direct contact number via WhatsApp for the customer to forward to the relevant person.
Coaching
You must follow the pitch structure. You skipped the opener, hook, and discovery, which meant you had no information to build a relevant pitch on.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak; he went directly into the reason for the call after the greeting. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead asking directly about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to determine the customer's needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there an immediate requirement so that I can give you the quotation? The agent successfully asked if there was a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will share my number with you on WhatsApp. Immediately I will share it with you after this call. The agent established a clear, committed next step to share his contact details for the correct person to reach out. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.58 | 20.7s | 15.0s | 50.3s | 9.3s | 327.5 | 0 | 8 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
What are you saying? Hello?
क्या बोल रहे हो? हेलो?
agent
2.1s
Hello, Priyanka ma'am?
customer
3.3s
Speak.
बोलिए।
agent
4.2s
Yeah, hi, good afternoon. Sudhir here, madam, from JSW One MSME. Your company, Ionization Filtration Industries, was registered on a portal, madam. This was a follow-up call regarding your steel requirement.
Yeah, hi, good afternoon. Sudhir here, madam, from JSW One MSME. ये आपका कंपनी Ionization Filtration Industries was registered on a portal, madam. आपके steel requirement को लेके follow-up call था।
agent
11.6s
Wanted to understand, do you have any requirement for steel right now?
Wanted to understand अभी steel में कुछ requirement है आपको?
customer
14.4s
The requirement is continuous. For three mm, five mm, etc., it's continuous.
Requirement तो continuously रहती है। तीन mm, पांच mm वगेरा की continuously रहती है।
customer
17.9s
Different types of MS plate.
agent
19.7s
So, until now, we have received an inquiry from your end only once, madam.
तो अभी तक आपके end से तो एक ही बार हमें inquiry आई है, madam.
agent
22.4s
Do we need to do anything now? Is there an immediate requirement so that I can give you the quotation?
अभी कुछ करना है क्या? है अभी immediate requirement so that I can give you the quotation?
customer
25.3s
I will check and get all this done for you, and the concerned person from my side, the one who looks after this, I will give them your number.
मैं आपको चेक करके सब यह करवा देती हूं और मेरे जो कंसर्न पर्सन है, वह जो देखते हैं, उनको मैं आपका नंबर दे दूंगी।
agent
30.6s
Don't give this number. This is a system's number. I will share my number with you on WhatsApp.
यह नंबर मत देना। This is a system's number. I will share my number to you on WhatsApp.
customer
33.6s
Okay, okay. Yes, give me that one. I will give it to them.
Okay, okay. हां, यह वह दे दीजिए मुझे। मैं उनको दे दूंगी।
agent
36.0s
Immediately I will share it with you after this call. Okay?
Immediately I will share you after this call. Okay?
customer
38.0s
Okay, okay. Thank you.
agent
39.0s
Thank you, madam.