Call 21112178893840422 2026-09-09 · Aditya Pandey · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.41
confidence high · +0/−4
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
just_registered_to_check
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was terminated by the customer identifying as the wrong contact before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately stated they were the wrong person to speak with.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The agent did not get a chance to ask about current requirements as the contact was incorrect.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Hello, am I speaking from Samruddhi Fabtech, sir? ... Sir, hello. I was Aditya Pandey calling from JSW One.
Summary
The agent connected with a contact at Samruddhi Fabtech who immediately stated they were the wrong person for procurement. The customer was frustrated at being called again and redirected the agent to 'Vijay Kamble', whose number they had apparently provided before. The agent acknowledged the information and agreed to call the correct person.
Coaching
The call ended because you reached the wrong contact; you correctly accepted the redirection to the right person and ended the call professionally.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, am I speaking from Samruddhi Fabtech, sir? ... Sir, hello. I was Aditya Pandey calling from JSW One. Agent successfully greeted, used the company name, and identified himself and JSW One before the customer cut in. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was terminated by the customer identifying as the wrong contact before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately stated they were the wrong person to speak with. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the point where a product pitch could be made. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not get a chance to ask about current requirements as the contact was incorrect. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | theek hai sir, main unko call karta hu. While the agent agreed to call the correct person, this is not a committed next step with the current contact as per the rubric. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.474 | 9.9s | 11.0s | 44.1s | 2.4s | 248.5 | 0 | 8 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.0s
Hello?
customer
5.9s
Hello.
agent
6.5s
Hello, am I speaking from Samruddhi Fabtech, sir?
Hello Samruddhi Fabtech se baat kar rahe sir?
customer
8.5s
Yes, who is speaking?
Haan, kaun bol raha hai?
agent
9.7s
Sir, hello. I was Aditya Pandey calling from JSW One.
Sir, namaste. Main Aditya Pandey baat kar raha tha JSW One se.
customer
12.7s
Who?
Kaun?
agent
13.5s
Sir, Aditya Pandey. JSW Jindal Steel.
customer
15.3s
I gave you that number of Kamble sahab, right? Why are you calling me again and again, I don't understand.
Aapko maine number diya tha na woh Kamble sahab ka. Aapko mujhe kyu phone kar rahe ho baar baar, mujhe samajh mein nahi aa raha hai.
agent
19.4s
Okay. Sir, that... okay sir, I will call him.
Okay. Sir, wahi... theek hai sir, main unko call karta hu.
customer
21.2s
I told you... I don't look after that process now. I gave you the number for this reason.
Maine aapko... main abhi woh process dekhta nahi hu. Aapko maine number diya tha iske liye.
agent
24.1s
Is this some Kuldeep?
Yeh Kuldeep hai kya koi?
customer
25.3s
No, that is his number, Kamble sahab. Vijay Kamble. You call him only.
Nahi, woh unka hi number hai, Kamble sahab. Vijay Kamble. Unko hi phone karo aap.
agent
28.1s
Okay.
Theek hai.
customer
28.5s
Yes.
Haan.
agent
29.1s
Okay, sir.
Theek hai sir.