21112178893801992 · Call

Call 21112178893801992 2026-09-09 · Aditya Pandey · 0:20

Data-quality flag. Disposition logged as Not_Answered but the transcript has 4 turns. Scored on the transcript; the label is flagged, not trusted.

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Not_Answered	short or unclear only 4 turns - short exchange, limited evidence to score	Gujarati	4	supply_led (campaign_name:medium)

Audio: clear: The customer says 'hello' multiple times before the agent begins their introduction.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: unknown

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence med · +0/−0 from 0 hits
neither signal -> neutral

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified themself and JSW One but did not use the customer's name or ask for permission to speak before the call ended.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call ended before the agent could deliver the hook.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The call ended before any discovery questions could be asked.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

Summary

The agent introduced themself and JSW One, but the call disconnected immediately afterward. No business was discussed. The logged disposition 'Not_Answered' is incorrect as the customer did answer the call.

Coaching

Ensure you complete the full opener by stating the customer's name and asking for permission to speak, as these were missed in the introduction.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Hello, I am calling from the JSW One platform. The agent identified themself and JSW One but did not use the customer's name or ask for permission to speak before the call ended.
SL2 Hook (supply/price signal)	2	fail	–	The call ended before the agent could deliver the hook.
SL3 Discovery (6 Qs)	2	fail	0	The call ended before any discovery questions could be asked.
SL4 Pitch (2-3 USPs)	1	fail	–	The call ended before the agent could pitch any USPs.
SL5 Qualify	2	fail	–	The call ended before the agent could attempt to qualify the lead.
SL6 Closure with next step	1	fail	–	The call ended before any next steps could be established.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.75 heavy	3.3s	1.1s	15.6s	2.8s	too short	0	2	2	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.0s

Hello.

agent

2.2s

Hello.

customer

3.4s

Hello.

agent

4.6s

Hello, I am calling from the JSW One platform.

નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.