Call 21112178893720441 2026-09-09 · dhruv · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.32
confidence high · +4/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak, instead jumping directly to a question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook; they immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, manufacturing process, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
WhatsApp your profile to me. I will contact you.
did well
Qualify
Uh sir, are you looking for any requirement in sheet metals etc.?
Closure with next step
I will do it, and I will make a follow-up call to you.
Summary
The agent contacted a customer who confirmed a future requirement for sheet metal, which is currently in the design phase. The customer asked the agent to call back in a day or two and to send their profile via WhatsApp. The agent agreed to both actions and concluded the call without conducting any discovery.
Coaching
Always follow the pitch structure: start with a proper opener and ask for permission before asking about requirements. This builds rapport and gives you a chance to deliver your hook.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not use the customer's name or ask for permission to speak, instead jumping directly to a question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook; they immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, manufacturing process, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to understand the customer's needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, are you looking for any requirement in sheet metals etc.? The agent successfully asked if a requirement exists, which the customer confirmed. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will do it, and I will make a follow-up call to you. The agent agreed to the customer's request for a callback, establishing a clear next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | WhatsApp your profile to me. I will contact you. |
I will do it. Absolutely, absolutely. I will do it, and I will make a follow-up call to you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.424 | 8.4s | 11.4s | 35.2s | 2.7s | 321.4 | 0 | 6 | 7 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
0.9s
Hello.
customer
1.5s
Yes, please speak.
हाँ जी बोलिए।
agent
2.4s
Uh sir, I am speaking from JSW One.
अह सर JSW One से बात कर रहा हूं मैं।
customer
4.3s
Yes, so please speak.
हाँ तो बोलिए ना।
agent
5.5s
Uh sir, are you looking for any requirement in sheet metals etc.?
अह सर कुछ requirement में देख रहे sheet metals वगेरा में?
customer
8.0s
This is in design. There is a requirement, it's in design. Will you call in a day or two?
ये तो design में है। है requirement तो है, design में है। आप एक दो दिन में call करेंगे क्या?
agent
13.0s
Absolutely sir.
बिलकुल सर।
customer
13.5s
Or else, WhatsApp your profile to me. I will contact you.
या फिर आपका profile मुझे WhatsApp करके रख दो। मैं आपको contact करता हूं।
agent
16.8s
I will do it. Absolutely, absolutely. I will do it, and I will make a follow-up call to you.
मैं कर देता हूं। बिलकुल बिलकुल। मैं कर भी देता हूं, एक follow up call कर लूंगा आपको।
customer
19.5s
Yes, yes, yes.
जी जी जी।
agent
20.4s
Okay sir.
customer
21.6s
Yes.
जी।