Call 21112178893615661 2026-09-09 · dhruv · 1:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Onboarded | full conversation 17 turns, clean transcript (0% inaudible) | Marathi | 17 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW One and the customer's company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not use a hook, instead stating the call was a follow-up on an existing opportunity.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent only asked if support was needed for closure.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I have received your quotation. I will work on it and let you know.
Summary
This was a follow-up call regarding an existing quotation for Matoshree Enterprise. The agent asked if support was needed for closure, and the customer replied they would review the quote and get back to them. The agent accepted this and ended the call without setting a concrete next step, contradicting the 'Onboarded' disposition.
Coaching
On follow-up calls, when a customer says they will 'think about it', you must propose a specific time for the next call to keep the deal moving forward.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh sir, I'm calling from JSW One, sir. The agent identified JSW One and the customer's company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not use a hook, instead stating the call was a follow-up on an existing opportunity. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked if support was needed for closure. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not attempt to qualify a requirement, as the call was a follow-up on an existing quote. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Done sir, done. Yes. The agent accepted the customer's vague 'I will let you know' without proposing a specific, committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I have received your quotation. I will work on it and let you know. |
No problem, sir. If there's anything, you can also speak to Sudeep sir once. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.751 heavy | 21.7s | 7.2s | 56.1s | 5.8s | 301.4 | 0 | 9 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हॅलो
agent
1.7s
Hello
हॅलो
customer
2.3s
Yes
हा
agent
2.7s
Uh sir, I'm calling from JSW One, sir.
अ सर JSW One मधून बोलतोय सर.
customer
4.9s
Hmm
हम्म
agent
5.6s
Uh, is sir there?
अ साहेब आहेत?
agent
6.9s
Hello, sir can you hear me?
हॅलो, सर आवाज येतोय?
customer
8.3s
Is the voice coming?
येतोय का आवाज?
agent
9.2s
Yes sir, it's coming now. Was I supposed to speak from Matoshree Enterprise, sir?
हो सर आता येतोय. मातोश्री एंटरप्राइज मधून बोलणं होतं का माझं सर?
customer
12.1s
Yes, yes, speaking.
हो हो बोलतोय.
agent
13.1s
Uh sir, I had actually called to ask you. Uh, that actually, one of our opportunities was open, right?
अ साहेब मी ऍक्च्युली कॉल केला होता तुम्हाला विचारायला. अ ते ऍक्च्युली आपली एक opportunity open होती ना.
customer
17.2s
Hmm hmm.
हम्म हम्म.
agent
17.7s
So I am calling from the support team. So do we need any additional support in this for closure, sir?
तर मी support team मधून बोलतोय. तर काय आपल्याला additional support हवा आहे का सर याच्या मध्ये closure साठी?
customer
21.9s
No no, I have received your quotation. I will work on it and let you know.
नाही नाही, quotation भेटलंय तुमचं मला. मला त्याच्यावरती workout करून तुम्हाला कळवतो.
agent
25.3s
No problem, sir. If there's anything, you can also speak to Sudeep sir once. I am actually calling from the back-end team for them, the call was made by the system, sir.
काय हरकत नाही साहेब. काय असेल तर तुम्ही एकदा सुदीप सरांना पण बोलू शकता. मी ऍक्च्युली back-end team मधून बोलतोय ना त्यांच्यासाठी system नी कॉल केला होता साहेब.
customer
31.3s
Okay, okay, will do.
ठीक आहे ठीक आहे, चालेल.
agent
32.5s
Done sir, done. Yes.
Done सर, done. हा.