Call 21112178893597881 2026-09-09 · dhruv · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Marathi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Constant background mechanical noise is present throughout the call, which slightly impacts clarity.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak before launching into a long opening statement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not use a supply-led hook; instead, he asked about why past inquiries did not convert.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six required discovery questions, instead asking a general question about past issues.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Closure with next step
Will do. I will align it. I will align it.
Summary
The agent called a previously registered customer to understand why past inquiries had not converted. The customer did not answer the question and instead requested a site visit. The agent agreed to arrange the visit and ended the call.
Coaching
You skipped the entire pitch structure and instead focused on past failed inquiries; you must follow the script to do discovery and qualify the customer before suggesting next steps.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak before launching into a long opening statement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not use a supply-led hook; instead, he asked about why past inquiries did not convert. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six required discovery questions, instead asking a general question about past issues. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently no relevant USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask if the customer had a current requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Will do. I will align it. I will align it. Agent successfully secured a next step by agreeing to the customer's request for a visit. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.826 heavy | 17.6s | 3.7s | 46.7s | 9.5s | 361.4 | 0 | 6 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
हॅलो.
agent
1.2s
Hello.
हॅलो.
customer
1.9s
Hello.
हॅलो.
agent
2.6s
Uh Kalbhari Kalbhari Udyog?
अं कालबारी कालबारी उद्योग?
customer
4.3s
Yes, correct.
हां बरोबर.
agent
5.1s
Uh sir, greetings. I'm calling from JSW One, sir. Jindal Steel Works, head office Mumbai.
अं सर नमस्कार. JSW One मधून बोलतोय साहेब. जिंदाल स्टील वर्क्स, हेड ऑफिस मुंबई.
customer
8.8s
Yes, speak.
हां बोला ना.
agent
9.7s
Sir, you had this account, registered on our portal, and I had seen that you had also given inquiries in between. But unfortunately sir, it didn't get executed. And I am actually calling directly from the CEO office. Sir, can you give me a little heads up? What issue is coming up, sir? We also want to do business with you. How can we do it? What can be worked out, sir?
साहेब आपला हा अकाउंट होता, आपला पोर्टलवर रजिस्टर्ड आणि मी बघितलं होतं मध्ये तुम्ही इन्क्वायरीज पण दिली होती. बट अनफॉर्च्युनेटली साहेब काही एक्झिक्युट नाही झाली. And I am actually calling directly from the CEO office. साहेब मला थोडा तुम्ही हेड्स अप देऊ शकता का? काय इश्यू येतोय साहेब? आम्हाला पण बिझनेस करायचंय तुमच्यासोबत. कसं करू शकता आपण? काय बसू शकतं साहेब?
customer
19.5s
You do a visit.
तुम्ही व्हिजिट करा ना.
agent
20.8s
Will do. I will align it. I will align it.
चालेल. मी अलाइन करतो. मी अलाइन करतो.
customer
23.0s
Okay, do it.
ओके, करा.
agent
23.8s
Yes, then, thank you.
हो, मग, थँक्यू.