Call 21112178893577152 2026-09-09 · Rohit Mishra · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter, especially on the customer's side. The customer appears to be talking to someone else in the room at times.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−2
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent introduced himself and JSW but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The hook was never delivered as the customer immediately stated a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions, only a clarifying question about the material type.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent called a manufacturing customer who, after a brief complaint about the call showing as spam, immediately stated a requirement for 0.8mm CR coil. The agent failed to conduct discovery or fully qualify the requirement. The call ended with a weak, non-committal offer to connect on WhatsApp.
Coaching
When a customer states a requirement upfront, you must take control back to fully qualify the need (quantity, width, location) before committing to a specific next action.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | जी नमस्ते, रोहित मिश्रा बात कर रहा हूं जे एस डब्लू से। Agent introduced himself and JSW but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The hook was never delivered as the customer immediately stated a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions, only a clarifying question about the material type. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | Point eight CR? Agent only partially qualified the need, capturing thickness and grade but not quantity, width, or location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | मैं आपको WhatsApp करके रखता हूं। कुछ हो तो भेज दीजिए। ठीक है? This is not a committed next step; it is passive and puts the onus on the customer to re-engage. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.429 | 9.7s | 12.9s | 67.4s | 2.2s | 290.7 | 0 | 9 | 10 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.8s
Hello.
हॅलो.
agent
7.0s
Hello.
हॅलो.
customer
8.8s
Hello.
हॅलो.
agent
11.0s
Hello.
हॅलो.
customer
12.2s
Yes?
हां जी?
agent
13.1s
Did you dial the phone?
फोन आपने मिलाया है?
customer
14.0s
Yes, yes, yes, one second. Uh.
हां हां हां, एक सेकंड। अह
agent
16.6s
Are you speaking from KK Industry?
ये के के इंडस्ट्री से बात कर रहे हैं क्या?
customer
18.1s
Yes.
हां।
agent
18.9s
Yes, hello. This is Rohit Mishra speaking from JSW.
जी नमस्ते, रोहित मिश्रा बात कर रहा हूं जे एस डब्लू से।
customer
21.1s
Brother, your phone is showing up as spam. Put it in the tea over here, brother. Look, there's tea here. This this.
भाई आपका फोन तो उसमें आ रहा है यार, स्पैम। इधर चाय में लगा ले भाई। ये ये देखना इधर चाय है। ये ये
customer
26.4s
Yes?
हां जी?
agent
27.2s
Rohit Mishra ji, you to me
रोहित मिश्रा जी आप मेरे को
customer
28.4s
Half... huh? There is a half requirement, brother.
आधे हैं? आधी रिक्वायरमेंट है भाई साहब।
agent
30.1s
I'll keep you on WhatsApp. If there's anything, please send it. Okay?
मैं आपको WhatsApp करके रखता हूं। कुछ हो तो भेज दीजिए। ठीक है?
customer
32.6s
I need point eight, if there's any for cheap. Small sizes will also work.
Point eight चाहिए सस्ते में कोई हो तो। छोटे साइज ही चलेंगे।
agent
35.2s
Point eight CR?
customer
36.1s
Is there any CR CR?
कोई हैं CR CR?
agent
37.4s
Okay, okay, okay. Okay.
ठीक है, ठीक है, ठीक है। ओके।