Call 21112178893539261 2026-09-09 · Aditya Pandey · 1:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the agent's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.52
confidence high · +4/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not use a supply or price hook, instead asking about a past requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the required discovery questions; the call was deflected before discovery could begin.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent called a registered contact to follow up on a past HR requirement. The contact, Bharat, stated he was in sales and not the correct person for procurement. He offered to send the purchase department's contact details via WhatsApp, and the agent agreed, ending the call.
Coaching
When a customer offers to provide a new contact, try to get the number during the call itself rather than passively waiting for them to send it later.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not use a supply or price hook, instead asking about a past requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions; the call was deflected before discovery could begin. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you have any requirement for HR now? Agent asked if a requirement exists, but the customer had none, so no qualification details (grade, qty, etc.) were captured. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, okay. The agreed next step was to wait for the customer to send a contact on WhatsApp, which is not a committed action like sending a quote or scheduling a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.697 | 15.4s | 6.7s | 54.9s | 5.2s | 311.7 | 0 | 7 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
1.3s
Uh hello, Bharat ji?
अह हॅलो, भारत जी?
customer
2.0s
Yes, yes sir.
हां, येस सर।
agent
2.5s
Sir, hello, I am Aditya Pandey calling from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
5.2s
Yes.
हां।
agent
5.6s
Actually, you were registered on our platform, I called regarding that. You had also shared an HR requirement but we couldn't connect then. Do you have any requirement for HR now?
एक्चुअली में आप हमारे प्लॅटफॉर्म पे रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था। आपने HR की भी रिक्वायरमेंट शेअर की थी पर तभी कनेक्ट नहीं हुआ था। कुछ है आपका अभी HR में रिक्वायरमेंट?
customer
10.8s
No sir, not right now, sir.
नहीं सर, अभी तो नहीं है सर।
customer
12.3s
I'll give you a number for the purchase department, sir, you can talk to them.
मैं आपको एक परचेस डिपार्टमेंट का नंबर देता हूं सर, उनसे बात करिए आप।
agent
14.8s
Okay, what do you look after, I mean?
अच्छा, आप क्या देखते हैं, मतलब?
customer
16.2s
Sales, I look after sales.
सेल्स, सेल्स देखते हैं।
agent
16.8s
Oh, you only look after sales? Okay.
अच्छा आप सिर्फ सेल्स देखते हैं क्या? ओके।
agent
18.5s
Uh got it sir. Okay, can you tell me on uh WhatsApp or should I WhatsApp you?
अह गॉट इट सर। ठीक है, मेरेको आप अह WhatsApp पे भी बता सकते हैं कि मैं WhatsApp कर दूं आपको?
customer
21.8s
No, I'll give it on WhatsApp.
नहीं, WhatsApp पर देता हूं ना।
agent
22.8s
Okay sir, okay.
ठीक है सर, ओके।