Call 21112178893538041 2026-09-09 · sudeeps · 1:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 28 turns, clean transcript (4% inaudible) | Hindi | 28 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked about the customer's business type (trader vs mfg), missing all other discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
One point six, twelve सौ पचास by पच्चीस सौ, बराबर? कितना क्वांटिटी है? ... दस टन। और डिलीवरी कहां पे रहेगी?
Closure with next step
I will send you the quotation for this immediately, within half an hour, sir. Okay?
Summary
The agent contacted a lead who identified as a trader, not a manufacturer. The customer had an immediate requirement for 10 tonnes of 1.6mm HR sheet. The agent skipped most of the pitch structure but successfully captured the requirement details and committed to sending a quotation within 30 minutes.
Coaching
You skipped the entire opening of the pitch; you must build rapport and establish value with the hook and discovery questions before asking for an order.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, good morning. This is Sudip speaking from JSW One, Vijendra Steel. The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I wanted to understand, do you have any requirement in HR right now? The agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Are you a material trader? The agent only asked about the customer's business type (trader vs mfg), missing all other discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs, moving directly from requirement capture to promising a quote. |
| SL5 Qualify | 2 | pass | – | 2.0 | One point six, twelve सौ पचास by पच्चीस सौ, बराबर? कितना क्वांटिटी है? ... दस टन। और डिलीवरी कहां पे रहेगी? The agent successfully captured the thickness, size, quantity, and location for the customer's immediate requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will send you the quotation for this immediately, within half an hour, sir. Okay? The agent set a clear next step (sending a quote) with a specific turnaround time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.664 | 36.4s | 18.4s | 60.2s | 6.5s | 275.3 | 0 | 14 | 14 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello.
हॅलो
agent
2.5s
Hello.
हॅलो
agent
3.6s
Uh, Universal Steel Traders?
अह यूनिवर्सल स्टील ट्रेडर्स?
customer
5.6s
Yes.
जी
agent
6.2s
Sir, good morning. This is Sudip speaking from JSW One, Vijendra Steel.
सर जी गुड मॉर्निंग, सुदीप बोल रहा हूं जेएसडब्ल्यू वन से, विजेंद्र स्टील।
customer
9.3s
Yes.
जी
agent
9.8s
Sir, your company was registered on our portal. This was a follow-up call regarding your steel procurement. I wanted to understand, do you have any requirement in HR right now? 1mm, sorry 1.6, 2mm?
सर ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था। मेरेको समझना था ना अभी एचआर में कुछ रिक्वायरमेंट है आपको? वन एमएम, सॉरी वन पॉइंट सिक्स, टू एमएम?
customer
16.7s
What will be the rate for 1.6 and two, two and a half, sir?
वन पॉइंट सिक्स और दो ढाई का क्या रेट आएगा सर?
agent
19.6s
Are you planning to take it now?
अभी का प्लान कर रहे हो आप लेने का इसको?
customer
21.7s
To take it now, if it's at the right rate, we'll take it now.
अभी लेने का बस अगर रेट में रहेगा तो ले लेंगे अभी।
agent
24.6s
Look, can you tell me? 1.6, 1250 by 2500, right? What is the quantity?
देखो आप बता सकते हो क्या? वन पॉइंट सिक्स, बारह सौ पचास बाय पच्चीस सौ, बराबर? कितना क्वांटिटी है?
customer
28.9s
Ten to ten tonnes.
दस से दस टन।
agent
30.5s
Ten tonnes. And where will the delivery be?
दस टन। और डिलीवरी कहां पे रहेगी?
customer
32.6s
In Kudalwadi.
कुदलवाड़ी में।
agent
33.8s
Hinjewadi?
हिंजवडी?
customer
34.6s
Kudalwadi.
कुदलवाड़ी।
agent
35.7s
One minute.
एक मिनट।
customer
36.5s
Chikhli, Chikhli.
चिखली, चिखली।
agent
37.9s
Okay, this is near Old Jakat Naka, Kudalwadi, Chikhli, right? Pincode is 411062. Payment term will be 100% advance, sir, against PI. Will that work?
अच्छा ये नियर ओल्ड जकात नाका, कुदलवाड़ी, चिखली, बराबर? पिनकोड इस फोर वन वन जीरो सिक्स टू। पेमेंट टर्म हंड्रेड परसेंट एडवांस रहेगा सर अगेंस्ट पीआई। चलेगा ना?
customer
44.2s
Yes, yes, yes, 100 percent.
हां हां हां हंड्रेड परसेंट।
agent
45.8s
Do you trade this, sir? Are you a material trader?
ये आप क्या ट्रेडिंग करते हो सर इसका? मटेरियल ट्रेडर हो आप?
customer
48.0s
Trading, trading, yes.
ट्रेडिंग, ट्रेडिंग, जी।
agent
49.4s
You do trading. Okay, I am taking the inquiry in the system. I will send you the quotation for this immediately, within half an hour, sir. Okay?
ट्रेडिंग करते हो। ठीक है, मैं सिस्टम में इंक्वायरी ले रहा हूं। आपको तुरंत एक आधे घंटे के अंदर आपको मैं कोटेशन भेज देता हूं सर इसका। ओके?
customer
54.2s
Okay.
ठीक है।
agent
55.4s
Yes. Yes. What was your name, sir?
हां। हां। आपका नाम क्या बताया सर?
customer
57.0s
[inaudible]
agent
59.3s
Alright. Okay, thank you. I will send you the quotation, sir. Okay?
ठीक है। ओके, थैंक यू। मैं आपको भेजता हूं सर कोटेशन। ओके?
customer
61.6s
Okay, okay.
ओके, ओके।