Call 21112178893514281 2026-09-09 · Aditya Pandey · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise on the agent's side (call center environment) but speech is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.52
confidence high · +4/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, which is a required component of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead immediately asking about a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions; the customer's question about width does not count as an agent-led discovery attempt.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
रेट भी करो WhatsApp। क्या क्या विड्थ में?
Summary
The agent contacted a registered lead to inquire about HR requirements. The customer initially stated they had no current need but then asked the agent to WhatsApp the rates and available widths. The agent agreed to send the information and ended the call without performing any discovery or qualifying the lead's interest.
Coaching
When a customer asks for rates and widths after initially saying 'no', you must treat that as an opening for discovery instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से। The agent did not ask for permission to speak, which is a required component of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | आपको कुछ HR में आपकी रिक्वायरमेंट थी क्या? The agent did not lead with a supply or price hook, instead immediately asking about a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions; the customer's question about width does not count as an agent-led discovery attempt. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | आपको कुछ HR में आपकी रिक्वायरमेंट थी क्या? The agent asked about a requirement, but after the customer said 'no' and then asked for rates, the agent failed to capture any specific details like grade, thickness, or quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | ठीक है सर, मैं आपको WhatsApp कर देता हूं अपना नंबर। The agent committed to sending his number, not a specific quote or a scheduled callback, which does not meet the criteria for a committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | रेट भी करो WhatsApp। क्या क्या विड्थ में? |
Okay. Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.775 heavy | 13.8s | 4.0s | 40.2s | 5.3s | 287.0 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
3.0s
Hello?
हॅलो?
agent
3.6s
Hello Shivansh Enterprises?
हॅलो शिवांश एंटरप्राइजेस?
customer
5.0s
Yes.
हां।
agent
5.7s
Sir, hello, this is Aditya Pandey calling from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
8.8s
Yes, tell me.
हां बोलिए।
agent
9.6s
Sir, actually you had registered on our platform, I had called regarding that. Did you have any requirement for HR? I had called last time as well but there was no response.
सर एक्चुअली में आप हमारे प्लॅटफॉर्म पे रजिस्टर थे उसके रिगार्डिंग कॉल किया था। आपको कुछ HR में आपकी रिक्वायरमेंट थी क्या? लास्ट टाइम भी कॉल किया था तो कुछ रिस्पॉन्स नहीं हो पाया था।
customer
15.6s
No, not right now.
नहीं अभी नहीं है।
agent
17.2s
Okay sir, I will WhatsApp you my number. If you have any requirement in the future, please check it.
ठीक है सर, मैं आपको WhatsApp कर देता हूं अपना नंबर। अगर आपको कुछ फ्यूचर में कुछ रिक्वायरमेंट हो तो प्लीज चेक कर लीजिएगा।
customer
21.7s
WhatsApp the rate as well. In what all widths?
रेट भी करो WhatsApp। क्या क्या विड्थ में?
agent
24.4s
Okay. Okay.