Call 21112178893488771 2026-09-09 · Aditya Pandey · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter from the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.54
confidence high · +18/−6
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak before the customer interjected.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was shut down by the customer before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
Sir, right now there is no requirement. We had procured for the entire quarter a couple of months ago.
Summary
The agent introduced themself and the company. The customer immediately stated they had no current requirement as they had already procured material for the entire quarter. The agent accepted this and ended the call after offering their WhatsApp number for future needs, without attempting any discovery or setting a specific follow-up.
Coaching
When a customer says they have no current requirement, acknowledge it, but still attempt to ask one or two discovery questions to gather intelligence for a future call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, good morning sir. This is Aditya from JSW One. The agent did not ask for permission to speak before the customer interjected. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was shut down by the customer before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The customer proactively stated they had no requirement before the agent could ask to qualify. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If you have any future requirement, you can ping me on my WhatsApp. The next step was passive and non-specific, failing to secure a committed callback date. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | Sir, right now there is no requirement. We had procured for the entire quarter a couple of months ago. |
No no issue sir. If you have any future requirement, you can ping me on my WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.516 | 8.2s | 7.7s | 33.1s | 3.0s | 278.0 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हेलो?
agent
1.0s
Star Enterprises?
customer
2.0s
Star Enterprises, yes.
agent
3.0s
Sir, good morning sir. This is Aditya from JSW One.
सर, गुड मॉर्निंग सर। दिस इज़ आदित्य फ्रॉम JSW One.
customer
6.2s
JSW One, okay. Sir, right now there is no requirement. We had procured for the entire quarter a couple of months ago.
JSW One, okay. सर, अभी तो कोई रिक्वायरमेंट नहीं है। हमने मतलब a couple of months पहले ही प्रोक्योर कर लिया था क्वार्टर का पूरा।
agent
11.4s
Oh, you have procured for the entire quarter.
अच्छा, आपने पूरे क्वार्टर के लिए प्रोक्योर कर लिया।
customer
12.8s
Yes. Yes, thank you.
agent
13.8s
No no issue sir. If you have any future requirement, you can ping me on my WhatsApp.
customer
16.8s
Sure, sure. Thank you.
agent
18.0s
Yeah.