Call 21112178893374771 2026-09-09 · Ronak Mehta · 2:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 51 turns, clean transcript (0% inaudible) | Hindi | 51 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it 1-2 days;
we committed to no date
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +3/−1
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a needs-based question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead moving directly from the introduction to a question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only asked about current suppliers (1 of 6 questions), failing to discover what the customer manufactures, their volumes, or payment terms.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
price
By the way, I get calls from your company too, but your rate is very high. We can get JSW cheaper than this in the market.
did well
Qualify
In GI, do you need a coil or sheets? What kind?... .7 thickness... width कितना रहेगा?... कितने ton requirement है?... is this an immediate procurement
Closure with next step
मुझे आप मुझे आप address मुझे WhatsApp कर देंगे? मैं आपको ping करता हूं... मैं बाकी ये check कराके...
Summary
The customer confirmed an immediate requirement for a 12-ton GI coil. The agent skipped the initial pitch structure and discovery, moving directly to qualifying the requirement's specifications. The customer raised a price objection which the agent did not address. The call ended with the agent requesting the customer's address via WhatsApp to check on the requirement.
Coaching
You skipped the opening structure and discovery, and when the customer gave you a clear price objection, you ignored it. You must handle objections by pitching relevant USPs, not by changing the subject.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, Parth ji, I am speaking from JSW One. Do you have any requirement for MS steels right now, sir? The agent did not ask for permission to speak, jumping directly into a needs-based question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead moving directly from the introduction to a question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Which company's do you take? The agent only asked about current suppliers (1 of 6 questions), failing to discover what the customer manufactures, their volumes, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs, even after the customer raised a direct objection about price. |
| SL5 Qualify | 2 | pass | – | 2.0 | In GI, do you need a coil or sheets? What kind?... .7 thickness... width कितना रहेगा?... कितने ton requirement है?... is this an immediate procurement for you right now? The agent successfully captured the material (GI coil), thickness (.7), width (1250), quantity (12 tons), and required date (immediate). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | मुझे आप मुझे आप address मुझे WhatsApp कर देंगे? मैं आपको ping करता हूं... मैं बाकी ये check कराके... The agent established a clear next step: customer to send address via WhatsApp, and agent to check details for a quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | By the way, I get calls from your company too, but your rate is very high. We can get JSW cheaper than this in the market. |
Yes, yes, yes, yes. Where will your location be now? Dera Bassi? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.742 heavy | 84.8s | 29.5s | 39.7s | 42.5s | 153.5 | 0 | 26 | 25 | 27 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello.
हॅलो.
agent
2.7s
Hello. Yes, good morning sir.
हॅलो. जी गुड मॉर्निंग सर.
customer
4.2s
Yes.
हां जी।
agent
4.9s
Yes, Parth ji, I am speaking from JSW One. Do you have any requirement for MS steels right now, sir?
जी, पार्थ जी, JSW One से बात कर रहा हूं मैं। अभी कुछ MS steels में requirement है क्या सर?
customer
10.0s
Yes, there is a requirement.
हां requirement है।
agent
11.0s
What is the requirement?
क्या requirement है?
customer
12.5s
Yes, there is a requirement.
हां, है requirement.
agent
14.0s
Yes, in HR?
जी, HR में?
customer
15.0s
In GI.
GI में।
agent
16.0s
It's in GI? Okay.
GI में है? ओके।
agent
17.5s
In GI, do you need a coil or sheets? What kind?
GI में क्या आपको coil चाहिए या sheets चाहिए? कैसा?
customer
19.5s
Coil, coil, coil.
agent
20.8s
You need a coil, and what will be the dimensions, sir?
Coil चाहिए और क्या dimensions रहेंगे सर?
customer
22.7s
.7
agent
23.8s
Five mm?
पांच mm?
customer
24.4s
Thickness .7 .7
agent
26.0s
.7 thickness will be there, correct?
.7 thickness रहेगी, करेक्ट?
customer
27.7s
Yes.
हां।
agent
28.5s
Okay. And length, okay, what will be the width?
ओके। और length, अच्छा width कितना रहेगा?
customer
30.5s
Full coil, full coil, twelve fifty.
पूरा coil, पूरा coil, साढ़े बारह सौ।
agent
32.1s
Of twelve fifty?
बारह सौ पचास की?
customer
33.3s
Yes.
हां जी।
agent
34.0s
Twelve fifty. And will it be regular spangle in 80 GSM?
बारह सौ पचास। और वैसा regular spangle रहेगा 80 GSM में?
customer
37.1s
Um, how's that?
अं, कैसे कैसे?
agent
38.0s
In 80 GSM?
80 GSM में?
customer
38.5s
In 80 GSM, yes.
80 GSM में हां।
agent
39.2s
In 80 GSM, will it be regular or zero spangle? Which one will it be?
80 GSM में regular रहेगा या zero spangle रहेगा? कौनसा रहेगा?
customer
41.8s
Regular.
agent
42.8s
Regular. Okay. And how many tons is the requirement?
Regular. ओके। और कितने ton requirement है?
customer
45.5s
We'll take one full coil.
एक पूरा coil ले लेंगे।
agent
46.9s
Of twenty-five tons?
पच्चीस ton की?
customer
47.8s
Yes. A GP coil is smaller, right? It comes in twelve tons.
हां जी। एक GP की तो coil कम आती है ना, बारह ton की आती है।
agent
51.0s
Yes, yes. Which material do you take now? Which company's do you take?
हां हां। अभी आप कौनसा material लेते हैं? कौनसी company का लेते हैं आप?
customer
53.4s
We take a mix, from wherever we can get it.
Mix लेते हैं, जहां से मिल जाए।
agent
55.2s
Okay, okay.
ओके ओके।
customer
55.8s
Sometimes Apollo, sometimes JSW, sometimes Tata, sometimes AMNS, wherever we get the rate.
कभी Apollo, कभी JSW, कभी Tata, कभी AMNS, जहां का rate मिल जाए।
agent
59.5s
Understood, understood. You procure it based on where you get good rates.
Understood, understood. जो अच्छा rates मिल जाए वैसे आप procure कर लेते हैं।
customer
102.0s
By the way, I get calls from your company too, but your rate is very high. We can get JSW cheaper than this in the market.
वैसे आपका आता है फोन आपकी कंपनी से भी, पर आपका rate ही बहुत होता है। इससे सस्ता तो मार्केट में JSW मिल जाता है।
agent
107.5s
Yes, yes, yes, yes. Where will your location be now? Dera Bassi?
जी जी जी जी। अभी आपका कहां पे रहेगा location? Dera Bassi?
customer
110.8s
No, Mohali.
नहीं Mohali.
agent
112.5s
Where will it be?
कहां पे रहेगा?
customer
113.2s
Mohali, Mohali.
agent
114.3s
And is this pincode of yours correct? 140201?
और ये आपका pincode correct है? 140201?
customer
116.4s
No, 160062, I have changed it.
नहीं, 160062, change किया है मैंने।
agent
118.9s
Will you WhatsApp me the address? I will ping you.
मुझे आप मुझे आप address मुझे WhatsApp कर देंगे? मैं आपको ping करता हूं।
customer
121.5s
Okay, okay.
ठीक है, ठीक है।
agent
122.6s
Okay? And your, okay, that's fine. You send me these details. I will get the rest checked and is this an immediate procurement for you right now?
ठीक है? और आपका, ठीक है, चलेगा। मुझे आप ये details भेज दीजिए। मैं बाकी ये check कराके और ये तुरंत रहेगा procurement आपका अभी है?
customer
128.0s
Yes, we'll take it in a day or two, we need it.
हां, आजकल में ले लेंगे, हमको चाहिए।
agent
129.6s
Yes, yes. That's fine, I'll get it done.
जी जी। चलेगा, मैं कराता हूं।
customer
131.1s
Okay.
agent
131.8s
Okay.