Call 21112178893073872 2026-09-09 · Aditya Pandey · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Does_not_deal_Steel | full conversation 13 turns, clean transcript (0% inaudible) | English | 13 | new_registration (campaign_name:high) |
Audio: clear: There is some background office chatter, but it does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.01
confidence high · +8/−4
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent asked about the business type, but the call was terminated once the customer confirmed they do not use steel, preventing any further discovery.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked about a requirement, the lead was disqualified, so no opportunity was identified or callback scheduled as per the step's criteria.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was professionally closed as a disqualified lead, which is not one of the three required positive outcomes for this step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, actually you were registered on our platform day before yesterday. Regarding that we called you.
Summary
The agent contacted a new lead who had registered on the platform. The customer immediately clarified that they are a manpower supply company and do not consume or deal in steel. The agent confirmed this information and professionally closed the call, correctly identifying the lead as disqualified.
Coaching
When a customer confirms their identity, try to complete the basic profile verification (city, procurement role) before asking about immediate requirements to gather key data even if they have no current need.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, actually you were registered on our platform day before yesterday. Regarding that we called you. The agent correctly referenced the platform registration in a polite, non-pushy opener. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Agent only attempted to verify the company name before the lead was disqualified; did not ask about city, procurement role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
Agent asked about the business type, but the call was terminated once the customer confirmed they do not use steel, preventing any further discovery. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had an opportunity to explain the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although the agent asked about a requirement, the lead was disqualified, so no opportunity was identified or callback scheduled as per the step's criteria. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was professionally closed as a disqualified lead, which is not one of the three required positive outcomes for this step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.656 | 22.3s | 11.7s | 49.0s | 6.7s | 244.8 | 0 | 6 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello.
agent
2.8s
Hello Mr. Enterprises?
customer
4.5s
Yes.
agent
5.5s
Uh sir, good morning. This is Aditya from JSW One.
customer
8.9s
Yes sir.
agent
9.8s
Sir, actually you were registered on our platform day before yesterday. Regarding that we called you. Uh we wanted to understand, do you have any steel requirement?
customer
17.2s
Sir, we are the manpower supplier.
agent
19.4s
Okay. Actually you were registered, so can you brief me about your business a little?
customer
23.4s
Uh generally we provide sir manpower required in industries uh from unskilled to highly skilled professionals.
agent
28.8s
Okay, okay. So you... Okay, so you don't like, you don't consume steel in your business or you only supply manpower?
customer
33.8s
Yeah, yeah, we don't consume steel. We only supply manpower.
agent
37.0s
Okay sir, okay, got it. I will uh note note it down. Thank you sir.
customer
41.2s
Thank you.