Call 21112178893071871 2026-09-09 · Ronak Mehta · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Call_back_later | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | new_registration (campaign_name:high) |
Audio: clear: Minor crosstalk around 10-12 seconds, but the conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +2/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was too short for any discovery questions to be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Verify basic profile (4 Qs)
The customer immediately requested a callback, preventing any profile verification questions.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
−1.0 pts
Platform education
The agent had no opportunity to explain the platform due to the short call duration.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
Shubham ji, good morning. Raunak speaking from JSW One.
First opportunity identified
I will ping you on WhatsApp in an hour.
Summary
The agent contacted a new registrant who immediately stated they were busy and asked for a callback in one hour. The agent agreed to the callback and confirmed they would ping on WhatsApp, successfully setting a next step before the call ended. No business details were discussed.
Coaching
You handled the customer's immediate request for a callback perfectly by setting a specific time; ensure the follow-up happens as promised.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Shubham ji, good morning. Raunak speaking from JSW One. The agent provided a polite, professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The customer immediately requested a callback, preventing any profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was too short for any discovery questions to be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent had no opportunity to explain the platform due to the short call duration. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | I will ping you on WhatsApp in an hour. When the customer stated they were busy, the agent successfully scheduled a specific callback time. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | I will ping you on WhatsApp in an hour. The agent secured a specific callback time ('in an hour') which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.716 | 15.6s | 6.2s | 36.2s | 3.3s | 253.8 | 1 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
0.9s
Shubham ji, good morning. Raunak speaking from JSW One.
शुभम जी, गुड मॉर्निंग। रौनक बात कर रहा हूं JSW One से।
customer
3.5s
Yes, tell me.
Yes, बोलिए।
agent
4.2s
Yes, sir were you searching for something? Did you have any requirement regarding MS steels?
जी, आप सर कुछ सर्च कर रहे थे क्या? MS steels के रिगार्डिंग कुछ रिक्वायरमेंट था क्या आपको?
customer
7.6s
Call after an hour.
एक घंटे के बाद कॉल करते हैं।
agent
9.3s
So that was okay. You just after an hour-
तो वो एक ठीक था। आपको सिर्फ एक घंटे के बाद-
customer
10.6s
After an hour.
एक घंटे के बाद।
agent
12.3s
I will ping you on WhatsApp in an hour.
मैं आपको एक घंटे में आपको WhatsApp पे पिंग कर देता हूं।
customer
15.2s
Okay.
ठीक है।
agent
15.8s
Okay? So as soon as you are free, I will call you.
ठीक है? तो जैसे आप फ्री हो जाए, मैं आपको कॉल कर दूंगा।
customer
18.1s
Where are you calling from?
आप कहां कहां से बोल रहे हैं?
agent
19.3s
I am calling from the Mumbai headquarters, BKC.
मैं मुंबई हेडक्वार्टर्स से बात कर रहा हूं, BKC।
customer
21.3s
Okay, okay.
agent
22.0s
From JSW One.
JSW One से।
customer
22.8s
Yes.
जी।
agent
23.2s
Yes.
जी।