Call 21112178893059481 2026-09-09 · Rohit Mishra · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | new_registration (campaign_name:high) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +0/−3
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked to understand the customer's business, volume, or current procurement habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a current requirement but failed to schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a new registrant, confirmed their company name, and immediately asked for a current HR requirement. The customer stated they had no need at the moment. The agent then ended the call without attempting any discovery, platform education, or scheduling a specific follow-up.
Coaching
When a customer says they have no immediate requirement, you must still proceed with discovery questions to understand their business for future needs and schedule a specific follow-up call.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was a standard cold call introduction, lacking any warm welcome or positioning as a helper for a new registrant. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | I saw your company, MS Harin and Co. Only the company name was verified; no other basic profile questions about procurement city, role, or contact details were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, volume, or current procurement habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The JSW One platform and its benefits were not mentioned at all. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Do you have any requirement for HR right now? The agent asked for a current requirement but failed to schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.49 | 11.7s | 12.2s | 54.1s | 2.5s | 194.9 | 0 | 10 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello?
हॅलो?
agent
2.6s
Harin ji?
हरीन जी?
customer
3.7s
Yes, hello.
जी, नमस्ते।
agent
5.4s
Hello?
हॅलो?
customer
6.0s
Yes, speak.
Yes, बोलिए।
agent
7.1s
Yes, hello. Rohit Mishra speaking from JSW.
हां जी, नमस्ते। रोहित मिश्रा बात कर रहा हूं JSW से।
customer
10.0s
From where?
कहां से?
agent
11.3s
From JSW, Mumbai.
JSW से, मुंबई।
customer
12.9s
Yes, yes, speak sir.
Yes, yes, बोलिए सर।
agent
15.8s
Hello?
हॅलो?
customer
16.5s
Yes, yes.
हां हां।
customer
17.5s
Speak, what was the work?
बोलिए ना, क्या काम था?
agent
18.5s
I saw your company, MS Harin and Co.
आपकी कंपनी दिखी है, MS Harin and Co करके।
customer
21.0s
Our Airline company, yes.
अपने Airline company, हां।
agent
22.6s
Hmm hmm hmm.
हम्म हम्म हम्म।
agent
24.5s
So,
तो,
customer
26.8s
Hello? I can't hear you.
हॅलो? आवाज नहीं आ रही आपकी।
customer
28.6s
I can hear you. What was the work, speak.
आवाज आ रही है। क्या काम था, बोलिए।
agent
30.7s
Do you have any requirement for HR right now?
अभी कुछ आपका requirement है क्या HR में?
customer
32.7s
No, not at the moment. If there is, I will let you know.
नहीं, फिलहाल नहीं है। रहेगा तो मैं बताऊंगा।
agent
35.0s
Okay, alright sir.
Okay, ठीक है सर।