Call 21112178887078341 2026-09-08 · Sajal Bhaskar · 2:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 28 turns, clean transcript (0% inaudible) | Hindi | 28 | supply_led (campaign_name:medium) |
Audio: clear: The customer initially complains about the agent's voice volume, but it seems to resolve.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.17
confidence high · +3/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent attempted to ask about the procurement plan, but no specific discovery questions were asked before the customer deflected to another contact.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
I am saying, are you looking for anything in HR or CR, in the mild steel segment, for an order right now?
Closure with next step
I will send you a card from my number, you can send it on that.
Summary
The agent contacted a registered lead, Astra Laser Tech, and spoke with a gatekeeper. The customer stated there was no current requirement and offered to share the contact details of the purchase manager. The agent successfully arranged a method to receive these details, agreeing to send their contact card for the customer to reply to.
Coaching
Start your calls with a strong hook—a specific price or availability signal—to give the customer a reason to listen, instead of immediately asking for an order.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh, I was calling from JSW One, hello. The agent identified themself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | are you looking for any order for HR, CR, anything? The agent did not provide a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent attempted to ask about the procurement plan, but no specific discovery questions were asked before the customer deflected to another contact. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage as no needs were discovered. |
| SL5 Qualify | 2 | pass | – | 2.0 | I am saying, are you looking for anything in HR or CR, in the mild steel segment, for an order right now? The agent successfully asked about a current requirement, and the customer confirmed there was none. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will send you a card from my number, you can send it on that. The agent established and got agreement on a clear next step to obtain the correct contact's details. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.644 | 27.3s | 15.1s | 78.6s | 4.8s | 353.8 | 0 | 14 | 14 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello?
हॅलो?
agent
6.2s
One second, hello?
एक सेकंड, हॅलो?
customer
7.6s
Hello?
हॅलो?
agent
8.1s
Yes, am I speaking with Astra Astra Laser Tech?
जी Astra Astra Laser Tech से बात कर रहे?
customer
10.0s
Yes.
जी हां।
agent
10.8s
Uh, I was calling from JSW One, hello.
अ JSW One से बात कर रहा था, नमस्कार।
customer
12.7s
From where?
कहां से?
agent
13.5s
JSW One, Jindal Steel.
customer
15.3s
Yes, yes.
हां हां।
agent
16.1s
Uh ma'am, your Astra Laser Tech was registered for quite some time, so I wanted to know a little, are you looking for any order for HR, CR, anything?
अ मैम ये आपका Astra Laser Tech registered था काफी टाइम से, तो उसमें थोड़ा जानना था अभी कुछ ऑर्डर का देख रहे हैं HR, CR anything?
customer
21.6s
Uh, I can't hear your voice at all.
अह आपका ना आवाज बिलकुल ही नहीं आ रहा है।
agent
24.5s
One second.
एक सेकंड।
agent
26.4s
Hello, can you hear my voice now?
हॅलो, अब आ रहा है आवाज?
customer
28.2s
Yes, speak.
हां बोलिए।
agent
29.1s
I am saying, are you looking for anything in HR or CR, in the mild steel segment, for an order right now?
मैं कह रहा हूं कि HR या CR में, mild steel के segment में कुछ देख रहे हैं अभी ऑर्डर का?
customer
32.8s
Uh, right now, for the time being, there is no, I mean, requirement.
अह अभी तो फिलहाल नहीं मतलब रिक्वायरमेंट है।
agent
36.2s
Okay, when could it be, ma'am? Can you tell me a bit about your procurement plan? I mean, I will call once.
अच्छा, कब हो सकता है मैम? एक बार मतलब थोड़ा अपना procurement plan बता सकते हैं? मतलब कॉल कर लूंगा एक बार।
customer
40.1s
I'll give you the number of our Nilesh Joshi, Nilesh Patil.
मैं वो हमारे जो है निलेश जोशी, निलेश पाटिल, उनका नंबर देती हूं मैं।
agent
43.9s
Who is he?
वो कौन है?
customer
45.4s
He looks after purchase
वो परचेस देखने
agent
46.2s
Looks after purchase. Okay, tell me the number once.
परचेस देखने। ठीक है, नंबर बता दो आप एक बार।
customer
48.3s
Yes, I will send you the number.
हां, मैं नंबर सेंड करती हूं आपको।
agent
50.0s
It won't be possible to send on this, that's why I'm saying.
इसपे सेंड नहीं हो पाएगा, इसलिए मैं कह रहा हूं।
customer
52.2s
Why won't it be possible?
क्यों नहीं हो पाएगा?
agent
53.2s
This is not on WhatsApp, this is a caller ID from the company. Either I will send you a card from my number, you can send it on that.
ये WhatsApp पे नहीं है, ये caller ID रहता है कंपनी की तरफ से। आप या तो मैं अपने नंबर से आपको कार्ड भेज दूंगा, उसपे भेज देना।
customer
58.3s
Okay, that will work.
ठीक है, चलेगा।
agent
59.2s
Okay? Okay.
ठीक है? ओके।
customer
60.1s
Will work.
चलेगा।