Call 21112178886956321 2026-09-08 · ankit mistry · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (10% inaudible) | Gujarati | 10 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk on the customer's side makes some of their speech difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.51
confidence high · +0/−6
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the required discovery questions about the customer's business or procurement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was conducted to make them relevant.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
−1.0 pts
Closure with next step
Agent accepted a vague dismissal ('I will let you know') without setting a specific next step.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
No problem. If there is anything, I will let you know.
did well
Opener & permission
Is this Harshbhai? Good afternoon. Ankit speaking from JSW Steel. How are you?
Hook (supply/price signal)
The rates that are there right now are increasing. So the thing is, we are currently dealing at a good margin. So you can save some money in that.
Summary
The agent followed up on a previous conversation, asking for a current requirement for HR steel. The customer stated they had no immediate need. The agent attempted a price-based hook but did not proceed with discovery, and accepted the customer's polite dismissal without setting a concrete next step.
Coaching
When a customer says they have no current requirement, use that as an opportunity to ask discovery questions to prepare for their next purchase, instead of ending the call.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Is this Harshbhai? Good afternoon. Ankit speaking from JSW Steel. How are you? Agent greeted, used the customer's name, and identified themself and the company. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | The rates that are there right now are increasing. So the thing is, we are currently dealing at a good margin. So you can save some money in that. Agent used a clear, single-benefit price hook after the customer stated no current requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions about the customer's business or procurement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to make them relevant. |
| SL5 Qualify | 2 | pass | – | 2.0 | do we have anything currently? Are you looking for any requirement for HR? Agent successfully asked for a current requirement at the start of the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent accepted a vague dismissal ('I will let you know') without setting a specific next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | No problem. If there is anything, I will let you know. |
Okay okay, it's done. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.689 | 14.4s | 6.5s | 38.1s | 5.5s | 316.7 | 0 | 4 | 5 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
Hello
હેલો
customer
0.9s
Yes sir.
હાજી સર.
agent
1.3s
Is this Harshbhai? Good afternoon. Ankit speaking from JSW Steel. How are you?
હર્ષભાઈ છે? ગુડ આફ્ટરનૂન. અંકિત વાત કરું છું JSW સ્ટીલ માંથી. કેમ છો?
customer
4.3s
No no, just fine. And you?
નઈ નઈ બસ મજામાં. તમે?
agent
5.7s
Harshbhai, we spoke last month. You told me that we had an inquiry in HR. So do we have anything currently? Are you looking for any requirement for HR?
હર્ષભાઈ, આપણે ગયા મહિને વાત થઈ હતી. મને તમે કે આપણી ઇન્ક્વાયરી હતી ને એચઆરમાં. તો હાલમાં કઈ આપણી છે? તમે જોઈ રહ્યા છો રિક્વાયરમેન્ટ એચઆર માટે?
customer
10.9s
In HR, no, not right now.
એચઆરમાં ના, અત્યારે તો નથી હો.
agent
12.9s
Understood. The rates that are there right now are increasing. So the thing is, we are currently dealing at a good margin. So you can save some money in that.
સમજી ગયું. અત્યારે જે રેટ જે છે એ સુધી વધી રહ્યા છે. તો એવું છે કે સારા માર્જિનમાં અમે લોકો અત્યારે ડીલ કરી રહ્યા છે. તો શું તમારો બે પૈસા બચે એની અંદર.
customer
18.4s
No problem. If there is anything, I will let you know.
કશો વાંધો નહિ. કઈક હશે તો હું તમને કેવડાવતા.
agent
20.4s
Okay okay, it's done.
ઓકે ઓકે, ડન છે.
customer
21.2s
[inaudible] goes then.
[inaudible] જાય તો.