Call 21112178886834551 2026-09-08 · Abdul Ansari · 2:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 46 turns, clean transcript (0% inaudible) | Hindi | 46 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor overlapping speech at the beginning, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
spec_not_available
Agent stated JSW does not manufacture 30mm or 32mm plate, which was part of the customer's requirement.
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +4/−4
from 17 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook, instead asking for the customer's requirement immediately.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked one discovery question to identify the customer as a trader; no other discovery was attempted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 3 objections
you did not answer:
price incumbent_supplier send_price_will_think
No, yours... I got a quote for 62.250.
No, it's okay, I will get it done from him.
Okay, I'll see and then talk. If there's anything next time.
Summary
The customer, a trader, had an immediate requirement for MS plates. The agent quoted a price that the customer found high compared to another offer. The agent also confirmed that some of the required sizes (30mm, 32mm) are not manufactured by JSW. The customer decided to proceed with their existing supplier, and the call ended without a next step.
Coaching
You must follow the pitch structure; you skipped the opener, hook, and discovery, which meant you had no control of the call and couldn't build value before quoting a price.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Do you have any requirement for steel right now, sir? HR, CR, anything? The agent did not ask for permission to speak, jumping directly into a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook, instead asking for the customer's requirement immediately. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | You do trading? The agent only asked one discovery question to identify the customer as a trader; no other discovery was attempted. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs; he only provided a base price when asked. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you have any live requirement right now for MS plate? Although a requirement was discussed, the agent failed to capture key details like delivery location or required date to properly qualify it. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Tell me, do let me know then. The call ended with a vague instruction, not a committed next step like sending a quote or scheduling a callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | No, yours... I got a quote for 62.250. |
It won't be possible at that rate. It's operating at 62, that's today's base rate. |
| incumbent_supplier | mishandled | No, it's okay, I will get it done from him. |
You do trading? |
| send_price_will_think | mishandled | Okay, I'll see and then talk. If there's anything next time. |
Tell me, do let me know then. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.328 | 37.4s | 76.7s | 26.9s | 3.6s | 335.3 | 0 | 23 | 23 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
हेलो
agent
1.1s
Hello.
हेलो
customer
1.8s
Yes.
हां जी।
agent
2.2s
Yes, hello. This is Abdul speaking from JSW.
हां जी नमस्कार, अब्दुल बात कर रहे हैं JSW से।
customer
4.2s
Yes.
हां जी।
agent
4.8s
You're speaking from SP Steel, right sir?
SP Steel से बात कर रहे हैं ना सर आप?
customer
6.2s
Yes sir, tell me.
हां सर, बोलो ना।
agent
6.8s
Do you have any requirement for steel right now, sir? HR, CR, anything?
कुछ रिक्वायरमेंट है क्या सर स्टील में अभी? HR, CR, कुछ भी?
customer
8.8s
I have a requirement for JSW's MS plate, sir. 20 mm, 30 mm.
JSW की MS plate की रिक्वायरमेंट है सर। 20 mm, 30 mm.
agent
11.8s
Do you have any live requirement right now for MS plate?
अभी कुछ रिक्वायरमेंट है लाइव रिक्वायरमेंट MS plate में?
customer
13.8s
Yes, yes. Two pieces of 20 mm and two pieces of 30 mm. Consider it 2500 by 6 meter.
हां, हां। 20 mm के दो पीस और 30 mm के दो पीस। समझो 2500 by 6 meter.
agent
16.8s
The MOQ is five tons for a single size. Take five tons, okay?
MOQ पांच टन है सिंगल साइज में। पांच टन ले लीजिए, ठीक है?
customer
20.0s
Yes. Five tons will be fine, five tons.
हां जी। पांच टन हो जाएगा जी, पांच टन।
agent
21.2s
Five tons in one size. Cutting and loading are included from my side, okay?
एक साइज में पांच टन। कटिंग लोडिंग इंक्लूड मेरे में रहता है, ठीक है?
customer
23.2s
Okay sir.
agent
23.8s
Hmm.
हम्म।
customer
24.2s
And what is the price for JSW's plate, sir?
और क्या भाव है सर JSW का plate का?
agent
25.5s
It's operating at 62 in base. The rate is 62.
62 ऑपरेट कर रहा है बेस में। 62 का रेट चल रहा है।
customer
27.5s
62?
62 का?
agent
28.2s
Hmm.
हम्म।
customer
28.5s
Okay okay sir. Loading etc... is loading included?
Okay okay sir. लोडिंग वगेरा... लोडिंग including है?
agent
31.2s
Loading is included. If your width is 2000 or 2500, then add one more rupee. 63.
लोडिंग including है। अगर आपका width अगर 2000 या 2500 width रहेगा तो एक रुपया और जोड़ लीजिए। 63.
customer
34.8s
Yes.
हां जी।
agent
35.2s
You will get it for 63 or 64, ex.
63 या 64 में आपको मिल जाएगा X.
customer
36.8s
Yes. No, yours... I got a quote for 62.250.
हां जी। नहीं, आपका... 62 250 का आया है।
agent
39.2s
How much?
कितना?
customer
39.8s
62.250.
62 250.
agent
40.8s
It won't be possible at that rate. It's operating at 62, that's today's base rate.
इतना रेट में हो भी नहीं पाएगा। 62 में तो ऑपरेट कर रहा है बेस का आज का रेट है।
customer
43.2s
Yes. No, it's okay, I will get it done from him.
हां जी। नहीं चलो मैं करवा दूंगा इससे।
agent
44.8s
You do trading?
आप ट्रेडिंग करते हैं आप?
customer
45.5s
Yes, our work is trading.
हां जी, ट्रेडिंग का ही काम है अपना।
agent
46.8s
Do you have an order right now, sir?
अभी आपके पास ऑर्डर है सर?
customer
47.8s
I have an order, sir. These two-three sizes came for JSW. 32 mm, 30 mm, and 20 mm.
ऑर्डर है सर। ये JSW के यही दो तीन साइज आए थे। 32 mm, 30 mm और 20 mm में।
agent
50.8s
Where does JSW make 32 mm, 30 mm? JSW doesn't make it.
JSW कहां बनाती है 32 mm, 30 mm? बनाती नहीं है JSW.
customer
53.2s
No, I have a quote for Bhilai for this. It's not JSW, it's Bhilai. JSW is not available here.
नहीं, इसका भिलाई का आया मेरे पास। JSW का नहीं है, भिलाई का है। JSW तो है ही नहीं यहां पे।
agent
56.2s
That's why I am asking for the rate.
इसके लिए रेट पूछ रहा हूं कुछ।
customer
57.5s
Where is yours? Where is it now?
आपका है किधर? कहां पे है अभी?
agent
58.5s
I am speaking from the Mumbai head office.
मैं मुंबई हेड ऑफिस से बात कर रहा हूं।
customer
59.8s
You are speaking from the Mumbai head office. I had asked here in Kalamboli, and they don't have JSW material. They have Bhilai's.
मुंबई हेड ऑफिस से बात कर रहे हैं। मैं अपना ये ना कलंबोली में पूछा था तो JSW का तो माल है ही नहीं। भिलाई का है।
agent
103.2s
Taloja, I have my warehouse in Taloja, you will get the material from there.
तलोजा, तलोजा में मेरा वेयरहाउस है, वहां से मिल जाएगा माल।
customer
105.5s
Okay. Yes.
अच्छा। हां जी।
agent
106.0s
What do you need right now, tell me. I will get it for you from SAIL, or I will get you the plate from Essar or Minerals.
आपको अभी क्या चाहिए बताइए ना। मैं SAIL से दिला दूंगा, Essar या Minerals से दिला दूंगा आपको plate.
customer
108.8s
Okay, I'll see and then talk. If there's anything next time. We do have requirements, our work is profile cutting.
चलो मैं देखता हूं, फिर बात करता हूं। कुछ रहेगा तो अबकी बार। रिक्वायरमेंट तो रहती है अपना प्रोफाइल का काम है।
agent
112.8s
Tell me, do let me know then.
मुझे बताइए, बताइएगा तो।
customer
113.8s
Yes.
हां जी।
agent
114.2s
Okay.