Call 21112178886711731 2026-09-08 · Abdul Ansari · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | supply_led (campaign_name:medium) |
Audio: clear: There is a faint, unrelated utterance at the very beginning of the recording before the main call starts.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.45
confidence high · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
the agent did not ask for a specific callback time after the customer declined to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
the call ended before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
the call ended before discovery could begin.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced themself and confirmed the company name, but the customer immediately stated they were busy. The agent accepted this and ended the call without securing a specific callback time or any other next step.
Coaching
When a customer says they're busy, always ask for a specific time to call back instead of just ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | [11s] AGENT: Alright sir, okay okay. the agent did not ask for a specific callback time after the customer declined to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
the call ended before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
the call ended before discovery could begin. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
the call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
the call ended before the agent could attempt to qualify a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | [11s] AGENT: Alright sir, okay okay. the agent ended the call without establishing a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.618 | 4.7s | 2.9s | 32.4s | 1.8s | too short | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.5s
will get feedback
फीडबैक मिलेगा
customer
2.8s
Hello.
agent
3.3s
Hello.
customer
3.9s
Yes.
हां
agent
4.2s
Hello sir, this is Abdul speaking from JSW.
नमस्कार सर, अब्दुल बात कर रहा हूं JSW से।
customer
6.3s
Yes, speak.
हां बोलिए।
agent
7.1s
Are you speaking from Sumit Hirek?
सुमित हायरेक से बात कर रहे हैं आप?
customer
9.0s
Yes, but I'm a bit busy, I'll talk later.
हां पर थोड़ा बिजी हूं, बाद में बात करता हूं।
agent
11.2s
Alright sir, okay okay.
ठीक है सर, ओके ओके।