Call 21112178886708561 2026-09-08 · ankit mistry · 2:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 27 turns, clean transcript (0% inaudible) | Gujarati | 27 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.48
confidence high · +1/−9
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead immediately asked for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions; the customer drove all the questioning.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched; the conversation was limited to answering the customer's direct questions on price and MOQ.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Avadh bhai, good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai, head office. How are you?
Qualify
will you have any requirement in HR for this month currently?
Summary
The agent performed a follow-up call to a known manufacturing customer ('Mahadev Engineering'). The customer confirmed they had no current requirement but proactively asked for pricing, MOQ, and material format for HR coil. The agent answered these questions but failed to conduct any discovery or establish a concrete next step, leaving it to the customer to re-engage.
Coaching
You missed a key opportunity by not asking any discovery questions. Even when a customer has no immediate need, you must still try to understand their business to create future opportunities.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Avadh bhai, good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai, head office. How are you? Agent greeted, identified self and company, and used the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead immediately asked for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions; the customer drove all the questioning. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation was limited to answering the customer's direct questions on price and MOQ. |
| SL5 Qualify | 2 | pass | – | 2.0 | will you have any requirement in HR for this month currently? Agent successfully asked if a current requirement exists, to which the customer replied 'No'. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | if anything comes up, let me know on that. Closure was passive and did not include a committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.82 heavy | 91.7s | 20.1s | 20.2s | 41.2s | 169.5 | 0 | 14 | 13 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello
હેલો
agent
1.8s
Yes
હા
agent
2.3s
Is Avadhji speaking?
અવધજી વાત કરે છે?
customer
3.5s
Yes, tell me.
હા, બોલો.
agent
4.5s
Avadh bhai, good afternoon. I am Ankit Mistry speaking, from Jindal Steel, Mumbai, head office. How are you?
અવધભાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, જિંદાલ સ્ટીલમાંથી, મુંબઈ, હેડ ઓફિસ. કેમ છો?
customer
10.0s
Just fine. Tell me.
બસ મજામાં છે. બોલોને.
agent
12.0s
Avadh bhai, we had spoken last month. Regarding your Mahadev Engineering's account. So now that the month has changed, will you have any requirement in HR for this month currently?
અવધભાઈ, આપણે ગયા મહિને વાત થઈ તી. આપણે તમારા મહાદેવ એન્જિનિયરિંગના અકાઉન્ટના રિગાર્ડિંગ. તો હાલમાં જેમ કે આપણો મહિનો ચેન્જ થયો છે, તો કઈ તમારી ત્યાં રિક્વાયરમેન્ટ હશે એચઆરમાં આ મહિના માટે હાલમાં?
customer
19.8s
No. What is the rate now?
ના. શું રેટ શું છે અત્યારે?
agent
22.0s
Right now the price is 62 rupees for 2.5 to 12 mm.
અત્યારે 62 રૂપિયા ભાવ ચાલે છે અઢી થી 12 mm નો.
customer
24.8s
F O R?
agent
25.8s
F O R depends on the quantity. This 62 rupees is the ex-Ahmedabad price. Depending on what your quantity is, yes, based on that, after deciding the freight, I can give you the F O R rate.
F O R તો પછી ક્વોન્ટિટી પર ડિપેન્ડ કરે છે. આ જે 62 રૂપિયા છે એ એક્સ-અમદાવાદનો ભાવ છે. તમારી ક્વોન્ટિટી કેટલી હોય, હા, એ હિસાબે પછી ભાડું નક્કી કરીને તમને હું F O R રેટ આપી શકું છું.
customer
32.8s
And in this, what is your minimum requirement?
અને આમાં તમારે મિનિમમ રિક્વાયરમેન્ટ કેટલી હોય છે?
agent
35.0s
Per size five ton.
પર સાઈઝ પાંચ ટન.
customer
36.8s
Per size five ton. Can it be a little less than that?
પર સાઈઝ પાંચ ટન. એમાં કાઈ થોડું ઘણું થાય ખરી ઓછું?
agent
39.8s
No no, because what happens is this entire material is cut from a coil, so to load the coil and to cut it, there should be at least five tons. So that our threshold limit, you know, is maintained and I can give you good pricing.
ના ના, કેમ કે કેવું છે આ આખું મટીરીયલ કોઈલથી કટ થાય એટલે કોઈલ ચઢાવવા માટે અને કાપવા માટે એટલીસ્ટ પાંચ ટન તો હોવું જોઈએ. તો એ આપણું થ્રેશોલ્ડ લિમિટ યુ નો, મેન્ટેન થાય અને તમને હું સારી પ્રાઈઝિંગ આપી શકું.
customer
46.0s
Is that so. This 62 rupees you told me for 3 mm, is that for coil or does it come in a packet?
એવું છે. આ તમે મને જે 62 રૂપિયા કીધા 3 mm ના, એ કોઈલ પર છે કે પેકેટ આવે?
agent
48.8s
Coil cut, coil cut. We don't have packets at all. Our entire material, all the goods are stocked in coil form only from our yard. And then as per the customer's requirement, based on the sizes, we can then cut it and give it to them.
કોઈલ કટ, કોઈલ કટ. અમારું પેકેટ આવતું જ નથી. અમારે પૂરેપૂરું બધું બધો માલ કોઈલ ફોર્મમાં જ અમારું મટીરીયલ સ્ટોક થાય અમારા યાર્ડમાંથી. અને પછી એસ પર કસ્ટમરની જે પણ રિક્વાયરમેન્ટ હોય, સાઈઝીસના હિસાબે પછી એમને અમે કટ કરીને અમે આપી શકીએ છીએ.
customer
58.0s
And in 2 mm?
અને 2 mm માં?
agent
59.8s
In 2 mm, it increases by one rupee.
2 mm માં એક રૂપિયો વધી જાય.
customer
101.0s
One rupee?
એક રૂપિયો?
agent
101.5s
Sorry, it increases by 1250.
સોરી, 1250 વધી જાય.
customer
103.5s
1250?
agent
104.8s
Yes, meaning one rupee, 1250, around that there is some variation. I will just have to check that once.
હા, એટલે એક રૂપિયો 1250 આસપાસ કઈ વેરીએશન હોય છે. એ ખાલી એકવાર મારે જોવું પડશે મારે.
customer
108.0s
Okay. Alright, no problem. I will let you know then, okay.
ઓકે. ભલે વાંધો નહીં. તો હું તમને જણાવું, હાલો.
agent
110.5s
Done sir. So I have already sent you a message from my personal number. So if anything comes up, let me know on that. Okay?
ડન સર. તો ઓલરેડી મેં તમને મારા પર્સનલમાંથી મેં તમને મેસેજ પણ કર્યો છે. તો કઈ પણ થાય તો એની પર મને જણાવી દેજો. ઠીક છે?
customer
114.5s
Yes, yes, no problem.
હા, હા, વાંધો નહીં.
agent
115.8s
Okay Avadh bhai.
ઓકે અવધભાઈ.