Call 21112178886619881 2026-09-08 · Abdul Ansari · 0:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | short or unclear only 4 turns - short exchange, limited evidence to score | English | 4 | supply_led (campaign_name:medium) |
Audio: clear: The recording consists only of repeated greetings and does not contain any business discussion. There are audible ringing tones between the spoken turns.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence med · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent only said 'Hello?' and did not introduce themself, the company, or ask for permission.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call did not progress to the hook stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The call consisted only of the agent and customer exchanging 'Hello'. It appears there was a connection issue, and no business conversation took place before the call ended.
Coaching
When the customer answers, you must immediately introduce yourself and JSW One to start the conversation, even if you suspect a bad line.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent only said 'Hello?' and did not introduce themself, the company, or ask for permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call did not progress to the hook stage. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | fail | – | 0.0 |
No qualification for a current requirement was attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended before any next step could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.5 | 1.0s | 1.0s | 27.0s | 0.5s | too short | 0 | 2 | 2 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello?
agent
3.9s
Hello?
customer
4.9s
Hello?
agent
5.9s
Hello?