Call 21112178886609521 2026-09-08 · Ronak Mehta · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 14 turns, clean transcript (7% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but doesn't significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.15
confidence high · +2/−4
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not greet, use the customer's name, or ask for permission to speak before jumping into a question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a value hook (price or availability); they opened with a direct qualifying question instead.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only asked one discovery question before the customer ended the conversation; this is below the threshold for a pass.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
Do you have any plan for MS steels right now?
Summary
The agent contacted a lead to ask about MS steel requirements. The customer confirmed they deal in MS but stated they have no current requirement and could not provide a timeline for a future need. The agent attempted to schedule a callback but was unsuccessful and ended the call.
Coaching
Your opening is too abrupt; always start by introducing yourself and asking for permission to speak before asking about requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, Ronak Mehta speaking from JSW One. Do you have any plan for MS steels right now? The agent did not greet, use the customer's name, or ask for permission to speak before jumping into a question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any plan for MS steels right now? The agent did not provide a value hook (price or availability); they opened with a direct qualifying question instead. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | What do you deal in, which material do you deal in, by the way? The agent only asked one discovery question before the customer ended the conversation; this is below the threshold for a pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched, as the customer stated they had no requirement. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any plan for MS steels right now? The agent successfully executed the intent of this step by asking if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | So by when can a plan come up, so that I can connect with you? The agent attempted to set a next step, but the customer declined to commit and the agent ended the call without a firm callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.641 | 13.2s | 7.4s | 37.4s | 4.7s | 254.5 | 0 | 5 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.0s
Hello?
unknown
4.4s
[inaudible]
customer
5.1s
Yes?
हां?
agent
5.3s
Yes, Ronak Mehta speaking from JSW One. Do you have any plan for MS steels right now?
जी रौनक मेहता बात कर रहा हूं JSW One से। कुछ MS steels में कुछ प्लान है क्या आपका अभी?
customer
10.0s
No sir, not right now.
No sir, अभी तो नहीं।
customer
11.2s
No.
नहीं।
agent
11.8s
What do you deal in, which material do you deal in, by the way?
आप किस पे डील करते, कौनसे मटेरियल में डील करते है आप वैसे?
customer
15.0s
We deal in MS only, but right now there is no requirement.
हम MS में ही डील करते है पर अभी तो कोई भी रिक्वायरमेंट नहीं है।
agent
18.3s
Okay. So by when can a plan come up, so that I can connect with you?
अच्छा। तो कब तक का प्लान आ सकता है वैसे तो मैं कनेक्ट करूं आपको?
customer
21.5s
We can't say anything like that.
वो ऐसे तो कुछ भी नहीं बता सकते हम।
agent
23.5s
Okay. It's fine, will do. No worries.
अच्छा। ठीक है, चलेगा। No worries.
customer
25.3s
Okay.
agent
25.8s
Okay sir.
customer
26.5s
Okay.