JSWOzonetel · Call Analysis

Call 21112178886609261 2026-09-08 · Abdul Ansari · 1:30

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Sep26 General Enquiry full conversation 16 turns, clean transcript (0% inaudible) Hindi 16 supply_led (campaign_name:medium)
Audio: clear: There is some minor background chatter on the agent's side, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
2.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
-0.45
confidence high · +0/−10 from 5 hits
0.6*lexical + 0.4*prior
rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak or if it was a good time.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts Hook (supply/price signal) The agent did not lead with a hook, instead opening with a direct requirement check.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts Discovery (6 Qs) The agent asked no discovery questions about the customer's business or needs.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, do you have any requirement for steel? I called for that. Do you have any requirement for channel, sir, right now? A live requirement?

Summary

The agent contacted a customer in the sugar industry who stated they had no immediate requirement as their season was ending. The customer mentioned their work would resume in October. The agent attempted to create urgency by citing an upcoming price increase but did not conduct discovery or establish a future follow-up, ending the call when the customer reiterated their lack of current need.

Coaching

When the customer tells you their season starts in October, use that information to schedule a specific follow-up call instead of ending the conversation.
Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 fail – 0.0
The agent did not ask for permission to speak or if it was a good time.
SL2 Hook (supply/price signal) 2 fail – 0.0
The agent did not lead with a hook, instead opening with a direct requirement check.
SL3 Discovery (6 Qs) 2 fail 0 0.0
The agent asked no discovery questions about the customer's business or needs.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
No USPs were pitched; the agent only discussed a general market price increase.
SL5 Qualify 2 pass – 2.0
Sir, do you have any requirement for steel? I called for that. Do you have any requirement for channel, sir, right now? A live requirement?
The agent successfully asked for a live requirement, which the customer denied.
SL6 Closure with next step 1 fail – 0.0
The call ended without any agreed next step, despite the customer indicating their season starts in October.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.711 28.3s 11.5s 50.2s 11.4s 375.3 0 8 8 7

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
1.4s
Hello?
हॅलो?
agent
2.5s
Hello? Yes, am I speaking with Rishi Engineering, sir?
हॅलो? हां, या ऋषि इंजीनियरिंग से बात कर रहे हैं सर?
customer
4.9s
Yes.
जी।
agent
5.6s
Sir, greetings. Abdul speaking, sir, from JSW One.
सर नमस्कार, अब्दुल बात कर रहा हूं सर JSW One से।
customer
8.4s
Yes, yes.
हां हां।
agent
9.0s
Sir, do you have any requirement for steel? I called for that. Do you have any requirement for channel, sir, right now? A live requirement?
सर कुछ रिक्वायरमेंट है क्या स्टील में? उसके लिए फोन किया था। चैनल में कुछ रिक्वायरमेंट है क्या सर अभी? लाइव रिक्वायरमेंट?
customer
13.2s
No sir, there is no requirement right now.
नहीं सर, अभी नहीं है कोई रिक्वायरमेंट।
agent
15.2s
Sir, if you want to buy, you should buy now. The rates are increasing in the market, sir. It's going to increase by two rupees from next week.
अभी सर लेना है ले लीजिए, रेट वगेरह तो बढ़ रहा है सर अभी मार्केट में। दो रुपए बढ़ने वाला है अगले हफ्ते से।
customer
19.9s
Our season will end now.
अभी हमारा अभी खत्म हो जाएगा सीजन।
agent
22.6s
Okay, okay. So you don't want to buy right now, right?
अच्छा अच्छा। तो अभी आप नहीं लेना चाह रहे हैं ना?
customer
25.1s
No, what happens is we work in the sugar industry. And everything will start in October now.
नहीं, अभी क्या है शुगर इंडस्ट्री में काम करते हैं हम। और अक्टूबर में तो चालू हो जाएगा अभी सब।
agent
29.6s
No, if you are planning something, you can take it, sir. Otherwise, what's happening is the rate, the iron ore rate is increasing, okay? Hmm hmm. So it would be better if you buy. Right now your rate is 62. After the coming 15th, it will increase by a maximum of one and a half rupees, a minimum of one and a half rupees will increase.
नहीं अगर कोई प्लान कर रहे होंगे तो ले सकते हैं सर। अदरवाइज क्या है ना कि अभी रेट, आयरन ओर का रेट बढ़ रहा है, ठीक है? हम्म हम्म। सो ले लेंगे तो बेटर रहेगा। अभी आपका 62 का रेट चल रहा है। आने वाला 15 तारीख के मतलब बाद, डेढ़ रुपए मैक्सिमम बढ़ने वाला है, मिनिमम डेढ़ रुपए बढ़ेगा।
agent
38.1s
So if you are planning something, sir, you can take it. You will get a good rate of 62 right now.
तो अगर आप कुछ प्लान कर रहे हैं सर तो ले सकते हैं। अभी अच्छा रेट मिल जाएगा आपको 62 का।
customer
42.3s
There is no requirement right now, sir.
अभी नहीं है सर कोई रिक्वायरमेंट।
agent
44.1s
No problem, sir, no problem. Okay sir, thank you.
कोई बात नहीं सर, कोई बात नहीं। ठीक है सर, थैंक यू।
customer
46.1s
Okay.
ओके।