Call 21112178886595641 2026-09-08 · Ronak Mehta · 1:28
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background office noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into the reason for the call.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead using a generic 'you are in our database' opening.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent only managed to ask what the customer manufactures before the call ended; no other discovery questions were attempted.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
is there any plan of action, any plan for purchase right now?
Summary
The agent contacted a lead who had not previously transacted. The agent skipped the permission and hook steps, and the customer stated they had no current requirement. The agent's attempt at discovery was cut short after the customer confirmed they manufacture EOT cranes but denied using the HR sheets the agent assumed from their profile. The call ended without establishing a next step.
Coaching
You must start every call by asking for permission to speak and then delivering the supply-led hook; skipping these first two steps prevents the conversation from ever getting started.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, jumping directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | You had an account with us but no transaction ever happened for material purchase. The agent did not lead with a supply or price hook, instead using a generic 'you are in our database' opening. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | So, which product do you deal in? The agent only managed to ask what the customer manufactures before the call ended; no other discovery questions were attempted. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress past the initial discovery attempt. |
| SL5 Qualify | 2 | pass | – | 2.0 | is there any plan of action, any plan for purchase right now? The agent successfully asked if a current requirement exists, even though the customer's answer was no. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.714 | 24.5s | 9.8s | 53.7s | 7.3s | 271.8 | 0 | 12 | 9 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
15.8s
Hello.
हॅलो.
agent
16.7s
Hello, am I speaking with RS Engineering?
हॅलो, आर एस इंजिनिअरिंग से बात हो रही है?
customer
18.7s
Yes, sir, tell me.
हां, जी सर, बताइए।
agent
19.5s
Sir, Ronak Mehta is speaking from JSW One.
सर, रोनक मेहता बात कर रहा हूं JSW One से।
agent
21.9s
You had an account with us but no transaction ever happened for material purchase.
आपका अकाउंट था हमारे साथ में बट कुछ ट्रांजैक्शन कभी हुआ नहीं मटेरियल परचेस में।
agent
25.9s
In steels, in HR sheets, in coils, something like that?
स्टील्स में, HR शीट्स में, कॉइल्स में, ऐसे कुछ?
customer
29.1s
Was it not purchased or not sold?
परचेस नहीं हुआ के सेल्स नहीं हुआ?
agent
31.1s
No, you have never purchased from us. So for that reason, is there any plan of action, any plan for purchase right now?
नहीं, आपका कभी हमारे से परचेस नहीं हुआ है। तो इसीलिए प्लान ऑफ एक्शन के लिए कुछ है प्लान अभी आपका परचेस में?
customer
36.4s
No, not right now.
नहीं, अभी तो नहीं।
agent
37.9s
Which material do you deal in, by the way?
आप कौनसे मटेरियल में डील करते हैं वैसे?
customer
41.1s
You must have seen it in our profile, right?
आपने देखा होगा ना हमारा प्रोफाइल के अंदर।
agent
43.3s
I can see HR sheets. So, is there any requirement for that coming up?
HR शीट्स तो दिख रही है मुझे। तो अभी कुछ रिक्वायरमेंट उसका आ रहा है?
agent
46.0s
I can see HR sheets in this.
HR शीट्स तो दिख रही है मुझे इसमें।
customer
48.1s
There are no HR sheets in our account at all.
HR शीट है ही नहीं हमारे अकाउंट के अंदर।
agent
50.4s
So, which product do you deal in?
तो कौनसे प्रोडक्ट में डील करते हैं आप?
customer
52.2s
We deal in EOT cranes.
हमारा EOT क्रेन के अंदर डील होता है।
agent
54.5s
Okay.
ओके।
customer
55.8s
Hmm.
हम्म।
agent
56.6s
Okay. So, which products do you take?
ओके। तो कौनसे-कौनसे प्रोडक्ट्स आप लेते हैं?
agent
58.9s
In material, in steel?
मटेरियल में, स्टील में?
customer
61.0s
In steel,
स्टील में तो