Call 21112178886567471 2026-09-08 · sudeeps · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.12
confidence high · +2/−1
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to talk or use the customer's name.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Customer declined to engage before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Not right now. Not right now. I will let you know when it's required.
did well
Qualify
are you planning anything in steel right now, sir, in HR material? 250?
Summary
The agent contacted a registered lead and asked directly for a requirement in HR material. The customer stated they had no current need and ended the call. The agent proposed a vague follow-up via WhatsApp without performing any discovery or effective objection handling.
Coaching
Start your calls by asking for permission to speak, as this can prevent immediate rejections and give you a chance to deliver your hook.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask if it was a good time to talk or use the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to a requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Customer declined to engage before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before the agent could pitch any USPs as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | are you planning anything in steel right now, sir, in HR material? 250? Agent successfully asked if a current requirement exists, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will WhatsApp you, call on that number, okay? The proposed next step was vague and did not include a specific callback time or a commitment to send a quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Not right now. Not right now. I will let you know when it's required. |
Okay sir, not an issue. I will WhatsApp you, call on that number, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.691 | 11.4s | 5.1s | 45.5s | 3.6s | 310.5 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हॅलो.
agent
2.0s
Hello.
हॅलो.
customer
2.8s
Hello.
हॅलो.
agent
3.5s
Hello.
हॅलो.
customer
4.0s
Yes, tell me.
हां बोलिए.
agent
4.8s
Yes, uh, good afternoon sir. Sudeep here from JSW One MSME Jindal Steel.
हां, uh, good afternoon sir. सुदीप here from JSW One MSME Jindal Steel.
customer
8.2s
Yes, tell me.
हां बोलिए.
agent
8.9s
Your company was registered on the portal, sir. So, let's say, are you planning anything in steel right now, sir, in HR material? 250?
ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर। अभी समझ लीजिए ना स्टील में कुछ प्लानिंग कर रहे हो सर HR material में? 250?
customer
12.5s
Not right now. Not right now.
अभी तो नहीं है। अभी तो नहीं है।
agent
13.9s
Not right now.
अभी नहीं है।
customer
14.3s
I will let you know when it's required.
लगेगा तो मैं बताता हूं।
agent
15.1s
Okay.
customer
15.8s
Not now.
अभी नहीं।
agent
16.4s
Okay sir, not an issue. I will WhatsApp you, call on that number, okay?
Okay sir, not an issue. मैं आपको WhatsApp करता हूं वो नंबर पे कॉल करना है, ठीक है?
customer
19.2s
Yes, okay, okay.
हां ठीक है, ठीक है।
agent
20.0s
Okay, okay.