Call 21112178886535561 2026-09-08 · Rohit Mishra · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: Some minor background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.47
confidence high · +0/−11
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly to a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or value proposition, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked about the customer's business type before the call was shut down, failing to cover the required discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
If anything comes up, I will let you know.
did well
Qualify
Is there any requirement in HR?
Summary
The agent contacted a manufacturing customer who stated they had no current requirement for HR material. The agent confirmed the customer's business is manufacturing and site cutting, not trading. The customer then ended the call with a vague promise to get in touch, which the agent accepted without setting a firm next step.
Coaching
When a customer dismisses you with 'I'll let you know', don't just accept it. You must propose a specific follow-up date to maintain control of the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, jumping directly to a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook or value proposition, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 |
The agent only asked about the customer's business type before the call was shut down, failing to cover the required discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement in HR? The agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent accepted the customer's brush-off ('I will let you know') without attempting to set a concrete next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | If anything comes up, I will let you know. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.541 | 10.0s | 8.5s | 41.5s | 3.0s | 246.0 | 0 | 8 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हेलो?
agent
2.2s
Hello?
हेलो?
customer
3.6s
Hello?
हेलो?
agent
4.7s
Yes Dhruv ji, hello.
हां ध्रुव जी, नमस्ते।
customer
6.0s
Hello ji.
नमस्ते जी।
agent
6.8s
And Rohit is speaking, from JSW.
और रोहित बात कर रहा हूं JSW से।
customer
8.6s
Yes.
हांजी।
agent
9.8s
This company of yours is Ambika Steel Products, right? Is there any requirement in HR?
ये अंबिका स्टील प्रोडक्ट्स करके है ना आपकी कंपनी? कुछ रिक्वायरमेंट है HR में?
customer
13.1s
No sir, there is no requirement right now.
नहीं जी, अभी तो कोई रिक्वायरमेंट नहीं।
agent
14.8s
Okay, do you do trading?
अच्छा, आप ट्रेडिंग करते हैं?
customer
16.3s
No, we don't do trading. This is site cutting and manufacturing.
नहीं, ट्रेडिंग नहीं करते। ये साइट कटिंग करके मैन्युफैक्चरिंग है।
agent
19.1s
Okay, do you do slitting?
अच्छा, स्लिटिंग करते हैं आप?
customer
20.6s
No, we don't do slitting.
नहीं, स्लिटिंग नहीं करते।
agent
22.0s
Okay, okay, okay. Okay.
अच्छा, अच्छा, अच्छा। Okay.
customer
23.5s
Alright then. If anything comes up, I will let you know.
ठीक है ना। कुछ आता है तो मैं बताता हूं।
agent
25.4s
Okay.