Call 21112178886373591 2026-09-08 · Aditya Pandey · 1:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 19 turns, clean transcript (0% inaudible) | Hinglish | 19 | supply_led (campaign_name:medium) |
Audio: clear: The agent uses the word 'paathon' which might be a regionalism for 'se' (from), but it's clearly understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.64
confidence high · +9/−1
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead asking about a past requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only attempted one discovery question before the customer deflected.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Sir, actually my battery is also a bit down right now, so you WhatsApp me, then I will discuss with you once.
did well
Closure with next step
I will WhatsApp you my number right now. You share your new GST certificate with me. I will get you registered through that.
Summary
The agent contacted a customer who confirmed having a large requirement for HR coils but was blocked by an incorrect GST number on the JSW platform. The agent provided a solution to update the GST via WhatsApp. The customer then ended the call citing a low phone battery, and the agent agreed to the follow-up without setting a specific time for the next conversation.
Coaching
While you correctly solved the customer's GST issue, you must pivot back to the pitch structure to discover their needs before the call ends.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, ARKC? ... Sir, hello. I am Aditya Pandey speaking from JSW One. The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, you had put in a requirement I guess two-three months ago, but nothing happened. Do you have any requirement now? The agent did not lead with a supply or price hook, instead asking about a past requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | and can you tell a little about your business, what do you do? The agent only attempted one discovery question before the customer deflected. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was completed. |
| SL5 Qualify | 2 | fail | – | 0.0 | I have a lot of requirement in HR, sir... Although the customer stated a requirement exists, the agent did not capture any specific details (grade, size, qty). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will WhatsApp you my number right now. You share your new GST certificate with me. I will get you registered through that. The agent established a clear, committed next step to resolve the customer's account issue. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Sir, actually my battery is also a bit down right now, so you WhatsApp me, then I will discuss with you once. |
Okay sir, got it. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.554 | 23.0s | 18.5s | 54.5s | 6.1s | 315.7 | 0 | 9 | 10 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
agent
1.8s
Hello, ARKC?
customer
2.9s
Yes, yes, tell me.
हां yes बोलिए।
agent
3.9s
Sir, hello. I am Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बोलते है JSW One पाथों।
customer
6.7s
Okay, tell me, sir.
Okay, बोलिए ना सर।
agent
7.9s
Sir, you were registered on our platform, I had called regarding that. Sir, you had put in a requirement I guess two-three months ago, but nothing happened. Do you have any requirement now?
सर आप हमारे platform पे registered थे, उसी के regarding call किया था। सर requirement डाला था I guess दो-तीन महीने पहले पर कुछ हुआ नहीं। कुछ है requirement अभी?
customer
12.8s
I have a lot of requirement in HR, sir, but the thing is, sir, that last time also I had asked to change the GST on your portal, but nothing was done from your end.
मेरा requirement तो बहुत है सर HR में, but लेकिन सर कैसा है कि मैंने last time भी वो GST change करने के लिए कहा था आपके portal पर, but आपके यहां से कुछ हुआ नहीं।
agent
19.2s
Okay.
अच्छा।
customer
20.0s
Yes.
हां।
agent
20.8s
Meaning you don't want to work with this GST, right?
मतलब आपको ये GST से work नहीं करना है ना?
customer
22.5s
No, I don't want to work on that GST.
नहीं, नहीं करना है उस GST पे work.
agent
24.5s
So we can do one thing, sir. I will WhatsApp you my number right now. You share your new GST certificate with me. I will get you registered through that.
तो एक काम कर सकते हैं सर। मैं आपको अभी अपना एक WhatsApp कर देता हूं number. आप मुझे आपका जो new GST certificate है, share कर दीजिए। मैं आपको register करवा दूंगा उसके through.
customer
30.8s
Okay, alright, that will work.
Okay, ठीक है, चलेगा।
agent
32.3s
Because what it is, this we... I will get this one deactivated.
क्योंकि क्या है, ये हम, मैं ये deactivate करवा दूंगा इसको।
customer
34.8s
And okay, it will work. Okay.
और ठीक है, चलेगा। Okay.
agent
36.6s
Yes? Because what happens is... and can you tell a little about your business, what do you do?
हां? क्योंकि क्या होता है, और थोड़ा अपना बता सकते हैं थोड़ा business के बारे में, क्या आप क्या करते हैं?
customer
40.4s
Sir, actually my battery is also a bit down right now, so you WhatsApp me, then I will discuss with you once. Okay?
सर, मैं actually मेरा अभी battery भी थोड़ा down है, तो मुझे आप WhatsApp कर दो, फिर मैं आपसे एक बार discuss करता हूं। हो गया?
agent
45.7s
Okay sir, got it.
customer
46.6s
Yeah, okay.