Call 21112178886229341 2026-09-08 · Aditya Pandey · 1:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 28 turns, clean transcript (0% inaudible) | Marathi | 28 | supply_led (campaign_name:medium) |
Audio: clear: Background noise is present on both sides, but the main conversation is intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.47
confidence high · +1/−4
from 5 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the required discovery questions as the customer immediately deflected the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
I have already given it, I have spoken to Mahesh sir.
Summary
The agent contacted a customer whose account showed no orders in the last year. The customer stated they are a regular JSW One customer and had already given their requirement to another rep, 'Mahesh'. The agent was unable to resolve this internal discrepancy or progress the call, which ended without a clear next step.
Coaching
When a customer says they're already working with another JSW rep, instead of giving up, try to understand the situation by asking for their account details to resolve the discrepancy in your system.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, hello. I am Aditya Pandey speaking from JSW One. Agent identified himself and the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions as the customer immediately deflected the call. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, so no relevant USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Was there any requirement in HR for us 30? Agent asked if a requirement existed but failed to capture any details after the customer stated they had already provided it to someone else. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without an explicit, committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | I have already given it, I have spoken to Mahesh sir. |
can you give it to me as well, sir? I can work on it and tell you what material we have. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.542 | 18.8s | 15.9s | 69.3s | 4.0s | 363.8 | 0 | 10 | 18 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello.
हॅलो.
customer
2.6s
Hello.
हॅलो.
customer
3.0s
Hello, Asian Engineer?
हॅलो, Asian Engineer?
customer
4.2s
Yes, speak.
हा बोला.
agent
4.7s
Sir, hello. I am Aditya Pandey speaking from JSW One.
सर, नमस्कार. मी आदित्य पांडे बोलतोय JSW One मधून मी.
customer
7.4s
Hello.
हॅलो.
agent
7.9s
You our... yes sir, is my voice audible?
तुम्ही आमचं... हा सर, येतोय का वॉइस?
customer
9.4s
Yes, please speak.
हा बोला ना.
agent
10.0s
Sir, I was saying you are registered on our platform, I am speaking from JSW One.
सर, मी बोलत होतो तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होताय JSW One नी बोलतोय मी.
customer
13.1s
Yes, speak.
हा बोला.
agent
13.5s
Was there any requirement in HR for us 30?
काय रिक्वायरमेंट होती का HR मध्ये की आपण 30?
customer
15.8s
Uh, I have already given it, I have spoken to Mahesh sir.
अ, दिली ऑलरेडी महेश सरांना बोललोय.
agent
18.1s
What did you say? Sorry?
काय बोलले? सॉरी?
customer
18.8s
Yes, the requirement has already been given, sir.
हा, ऑलरेडी दिली आहे सर रिक्वायरमेंट.
agent
20.7s
Uh, who have you given it to?
अ, कोणाला दिले आहे ते?
customer
22.1s
One minute, okay.
एक मिनिट हा.
customer
24.2s
Yes, yes.
हा हा.
customer
27.2s
Mahesh sir.
महेश सर.
agent
28.4s
Mahesh?
महेश?
customer
29.3s
Yes.
हा.
agent
30.1s
Uh, can you give it to me as well, sir? I can work on it and tell you what material we have.
अ, मला पण देऊ शकता का सर? मी वर्क करून तुम्हाला सांगू शकतो काय आहे आमच्याकडे मटेरियल.
customer
32.8s
Sir, he is in JSW One only, sir. I gave it to him.
सर, JSW One मध्येच आहेत सर ते. त्यांनाच दिली मी.
customer
35.2s
I gave the requirement to JSW One only.
JSW One लाच दिली मी रिक्वायरमेंट.
agent
36.6s
That our... the call that came, that you had met him?
ते आमचं... जे कॉल आला होता की तुम्ही भेटले होतात तुम्हाला?
customer
38.4s
Yes, I... we are taking material regularly from you.
हा मी आपण घेतोय रेग्युलर मटेरियल तुमच्याकडून.
agent
40.5s
No, okay, it's fine. Because here, an account was created by Asian Engineers and no order has come since last year, that's why I asked.
ना, ओके ठीक आहे. काय की इकडे ना Asian Engineers कडून हे बनवलं होतं अकाउंट अँड काय ऑर्डर नाही आली लास्ट इयर पासून, त्यामुळे मी विचारलं.
customer
44.5s
It's okay sir, no issue.
ठीक आहे सर, काही इश्यू नाही.
customer
45.8s
It's ongoing, we are already taking it.
चालू आहे ऑलरेडी घेतोय हो.