Call 21112178886164922 2026-09-08 · ankit mistry · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 11 turns, clean transcript (0% inaudible) | Gujarati | 11 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the required discovery questions to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch USPs based on discovered needs, as no discovery was performed.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
−1.0 pts
Closure with next step
Agent did not establish a committed next step, leaving the follow-up entirely to the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
habit You did 85% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
We don't have any requirement, if there is anything I will check once.
did well
Opener & permission
Hello, uh am I speaking with Parth ji? Parth Panchal?... I am Ankit Mistry speaking, from JSW Steel, Mumbai, head office.
Hook (supply/price signal)
...as the month has changed now and actually the pricing is increasing daily, so will there be any requirement from your end to further the business f
Summary
The agent contacted a past lead (Mahalaxmi Industries) to check for HR coil requirements, using rising market prices as a hook. The customer stated they had no current requirement and would check on their end. The agent did not perform any discovery or set a concrete next step, ending the call after the customer's dismissal.
Coaching
When a customer says they have no requirement, you must still try to ask discovery questions to prepare for future needs, instead of just repeating the price hook.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, uh am I speaking with Parth ji? Parth Panchal?... I am Ankit Mistry speaking, from JSW Steel, Mumbai, head office. Agent successfully greeted, used the customer's name, and identified self and company. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | ...as the month has changed now and actually the pricing is increasing daily, so will there be any requirement from your end to further the business for HR? Agent successfully led with a price signal to create urgency, consistent with the supply-led pitch. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch USPs based on discovered needs, as no discovery was performed. |
| SL5 Qualify | 2 | pass | – | 2.0 | ...will there be any requirement from your end to further the business for HR? Agent correctly asked for a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent did not establish a committed next step, leaving the follow-up entirely to the customer. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | We don't have any requirement, if there is anything I will check once. |
Yes, check and if there is anything, please let us know, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.85 heavy | 31.8s | 5.6s | 45.6s | 11.7s | 320.8 | 0 | 6 | 5 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.9s
Hello, uh am I speaking with Parth ji? Parth Panchal?
હેલો, અ પાર્થજી વાત કરે છે? પાર્થ પંચાલ?
customer
5.5s
Yes, speak.
હા બોલો.
agent
6.5s
Parth bhai, it's nothing like that, I am Ankit Mistry speaking, from JSW Steel, Mumbai, head office.
પાર્થભાઈ, કઈ એવું કઈ નથી, હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel થી, મુંબઈ, head office.
customer
10.8s
Yes, speak.
હા બોલો.
agent
11.6s
Uh Parth bhai, we had spoken, if you remember, six months ago, where your business, Mahalaxmi Industries, you had registered on that account, with regards to HR requirement. So as the month has changed now and actually the pricing is increasing daily, so will there be any requirement from your end to further the business for HR?
અ પાર્થભાઈ, આપણી વાત થઈ તી, if you remember, છ મહિના પહેલા, જ્યાં તમે તમારો જે business છે, મહાલક્ષ્મી ઇન્ડસ્ટ્રીઝ, એ account ઉપર તમે registration કરાવ્યું તું, with regards to HR ના requirement માટે. તો જેમ કે અત્યારે આપણો મહિનો change થયો છે અને actually pricing રોજ increase થઈ રહ્યું છે, તો કઈ તમારી end થી requirement હશે to further the business HR માટે?
customer
22.5s
Right now there is nothing, sir.
હમણાં તો કઈ છે નહિ, સર.
agent
24.1s
Okay, okay. Uh, it's just that I guess you would also know what sentiment is going on in the market right now, daily pricing is increasing for HR. So whatever, plus compared to the market, we have very good pricing. We are currently operating at lower pricing. So that's why I just called, that if there is anything, you know, you would also save money in this. Like that.
અચ્છા, ઓકે. અ, just એવું છે કે I guess તમને પણ ખ્યાલ હશે કે market માં શું અત્યારે sentiment ચાલી રહ્યું છે, daily pricing વધી રહી છે HR માટે. તો જેટલા પણ, plus compare to market, pricing અમારી પાસે ઘણી સારી છે. અમે ઓછા pricing માં અમે અત્યારે operate કરી રહ્યા છીએ. તો એટલે just મેં call કર્યો કે કઈ એવું હોય તો, you know, તમારા બી પૈસા બચે આ- આની અંદર. એવી રીતે.
customer
36.2s
We don't have any requirement, if there is anything I will check once.
અમારું કઈ છે નહિ requirement, કઈ હોય તો હું જોઈ લઉં એક વાર.
agent
39.2s
Yes, check and if there is anything, please let us know, okay?
હા, જોઈ લો અને કઈ હોય તો please અમને જણાવજો, ઓકે?
customer
41.3s
Sir, okay, sir.
સર, ઓકે, સર.
agent
42.5s
Okay Parth bhai, thank you.
ઓકે પાર્થભાઈ, thank you.