Call 21112178886109641 2026-09-08 · Jeevan Jeejo · 3:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | English | 12 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: The end of the recording cuts off mid-sentence.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent opened with a direct product inquiry instead of a benefit-led hook about price or availability.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 88% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a steel enterprise and confirmed they have a recurring requirement for HR/CR products. However, the agent failed to conduct any discovery, instead launching into a monologue about MOQ and credit policies. The customer did not share a specific requirement and the call ended without any next step.
Coaching
Instead of listing our rules like MOQ and credit, you must ask discovery questions to understand the customer's business and current needs first.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh sir, this is Jeevan calling from JSW One MSME platform. Uh so I was just, you know, yeah, I was just curious to know if you have got any CR HR coil or sheet requirement. The agent identified themself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I was just curious to know if you have got any CR HR coil or sheet requirement. The agent opened with a direct product inquiry instead of a benefit-led hook about price or availability. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | the one thing is we have a minimum order of quantity of five metric ton... And the second thing is you get eligibility for you know credit after your first transaction. The agent listed policies (MOQ, credit) instead of pitching USPs relevant to discovered needs, as no discovery was done. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: We always have some of the requirement. Although the customer confirmed a recurring need, the agent did not ask for any specific details like grade, size, or quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: Okay. The call ended after the agent's monologue with no explicit next step committed by either party. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.876 heavy | 42.9s | 6.1s | 153.0s | 16.8s | 327.3 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello?
agent
2.3s
Hello. Uh, good afternoon. Am I talking to Varun Steel Enterprises?
customer
6.6s
Yeah, tell me.
agent
7.5s
Uh sir, this is Jeevan calling from JSW One MSME platform. Uh so I was just, you know, yeah, I was just curious to know if you have got any CR HR coil or sheet requirement.
customer
15.4s
We have always have.
agent
16.9s
Sorry, sir?
customer
17.8s
We always have some of the requirement.
agent
20.2s
Okay, great. So I was just, you know, thinking how about we just join hands and you know, uh make another deal directly from JSW One platforms.
customer
26.8s
What are the prices of JSW One?
agent
28.9s
So basically our prices are like it's the exact same as per the market price. But I won't be able to give you an advanced pricing just like that because you know everything is system generated. So once when you share your exact requirement, I can fetch you the pricing.
customer
37.8s
Okay.
agent
38.4s
Yeah, and the other a couple of things that you know that a buyer or a customer has to keep in his mind while you know working with us is that the one thing is we have a minimum order of quantity of five metric ton irrespective of the material but for single material it's five metric ton. And the second thing is you get eligibility for you know credit after your first transaction. Then after the first transaction you also get you know on-boarded to our platform so that you avail cashbacks and other discounts for your uh consecutive purchases or the second and third purchases.