Call 21112178886092762 2026-09-08 · ankit mistry · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Gujarati | 11 | supply_led (campaign_name:medium) |
Audio: clear: Minor background noise is present but does not affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.51
confidence high · +0/−4
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak; they jumped directly into a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, usage, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was done to establish customer needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
If I have a requirement, I will call you myself.
did well
Hook (supply/price signal)
Because what's happening is the pricing is increasing, so so so just check it once. Okay?
Qualify
Do you have any requirement in HR for this month?
Summary
The agent called to inquire about HR material requirements. The customer stated they had no current need. The agent attempted to create urgency by mentioning rising market prices, but the customer maintained they would call back if a need arose. The agent accepted this and ended the call without gathering any business information or setting a follow-up.
Coaching
When a customer says they have no current requirement, use that as an opportunity to ask discovery questions about their business so we can make a more relevant call in the future.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak; they jumped directly into a requirement question. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Because what's happening is the pricing is increasing, so so so just check it once. Okay? After the initial rejection, the agent correctly used a single price signal as a hook to re-engage. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, usage, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done to establish customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in HR for this month? The agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Definitely, definitely. No problem, Umesh bhai. Okay. Thank you. The agent accepted the customer's brush-off without proposing or committing to a specific next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | If I have a requirement, I will call you myself. |
Definitely, definitely. No problem, Umesh bhai. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.602 | 12.4s | 8.2s | 29.4s | 4.6s | 295.2 | 0 | 5 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
agent
1.0s
Hello.
customer
1.9s
Yes, speak. Yes, speak.
હા જી બોલો. હા જી બોલો.
agent
2.9s
Umesh bhai, good afternoon. I am Ankit Mistry speaking from Jindal Steel. Do you have any requirement in HR for this month?
ઉમેશભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું જિંદાલ સ્ટીલમાંથી. કોઈ હશે આપડી requirement HR માં આ મહિના માટે?
customer
7.5s
No, right now, right now there is no requirement. If there is a requirement, I will call back.
ના અત્યારે હાલ અત્યારે હાલ કોઈ requirement નથી. Requirement હશે તો હું call back કરીશ.
agent
10.1s
Okay. Because what's happening is the pricing is increasing, so so so just check it once. Okay?
ઠીક છે. કારણ કે કેવું છે pricing વધી રહ્યું છે તો તો તો જોઈ લેજો એક વાર. ઓકે?
customer
12.8s
What name?
શું નામ?
agent
13.7s
Pricing is actually increasing in the market, so just check it once.
Pricing actually વધી રહ્યું છે market માં તો એટલે એક વાર જોઈ લેજો.
customer
16.0s
No no, I know. I know. If I have a requirement, I will call you myself.
ના ના ખ્યાલ છે. મને ખ્યાલ છે. મારે requirement હશે તો હું સામેથી call કરીશ.
agent
19.0s
Definitely, definitely. No problem, Umesh bhai. Okay. Thank you.
ચોક્કસ ચોક્કસ. વાંધો નઈ ઉમેશભાઈ. ઓકે. થેન્ક યુ.
customer
21.4s
Yes. Yes.
હા. હા.