Call 21112178885969441 2026-09-08 · sudeeps · 1:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 34 turns, clean transcript (0% inaudible) | Hindi | 34 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.08
confidence high · +0/−1
from 5 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was immediately derailed by the customer stating they left the job, so no hook was delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Discovery was not possible as the agent was speaking to the wrong contact who no longer worked at the target company.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent reached a contact who had already left the target company. The agent confirmed the contact's new company does not use steel, then successfully pivoted to ask for and receive the name and number of the correct procurement contact at the original company.
Coaching
Excellent work recovering from a wrong-contact situation by securing a referral. However, remember to follow the script structure by always asking for permission to speak at the start of the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was immediately derailed by the customer stating they left the job, so no hook was delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Discovery was not possible as the agent was speaking to the wrong contact who no longer worked at the target company. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Qualification of the lead was not possible as the agent was speaking to the wrong contact. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Although the agent successfully got a referral, they did not close with a committed next step like a quote or callback as defined by the rubric. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.687 | 27.4s | 12.5s | 56.1s | 5.3s | 265.0 | 0 | 17 | 17 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.2s
Hello ji.
हलो जी।
agent
6.6s
Hello.
agent
7.5s
Hello, Mr. Kamlesh Pandey from Urja Impact?
customer
10.4s
Hello.
customer
11.3s
Who's calling sir?
agent
12.3s
Kamlesh ji, Sudeep here from JSW One, Narsee.
कमलेश जी, सुदीप हियर फ्रॉम जेएसडब्ल्यू वन, नारसी।
customer
15.5s
Okay.
agent
16.4s
Yes sir, your company was registered on our portal for this Mumbai location. You need steel
हां सर, आपका यह कंपनी रजिस्टर था पोर्टल पर हमारे फॉर दिस मुंबई लोकेशन। आपको स्टील
customer
20.0s
Sir, I have left that job there.
वो तो सर हमने छोड़ दिया काम वहां पे।
agent
22.1s
Oh, so you don't work here now?
अच्छा, अभी आप यहां पे काम नहीं करते?
customer
24.0s
No sir.
नहीं सर।
agent
24.9s
Okay. In the new company where you work, do you require steel?
ओके। जो नए कंपनी में करते हो वहां पे स्टील लगता है आपको?
customer
27.8s
No, steel is not required, sir.
नहीं, स्टील नहीं लगता सर।
agent
29.3s
Okay. So in this company
ओके। तो यह कंपनी में
customer
30.0s
Here it's a grease, a grease company, grease.
यहां पे ग्रीस की, ग्रीस की कंपनी है, ग्रीस।
agent
32.2s
Oh, it's a grease company. So Pandey ji, I just needed some support. Can you give me the number of someone here who looks after procurement for Urja Impacts? Steel procurement?
अच्छा, ग्रीस की कंपनी है। तो पांडे जी, बस एक सपोर्ट चाहिए था। यहां पे किसी का नंबर दे सकते हो आप जो प्रोक्योरमेंट देखता है ऊर्जा इंपैक्ट्स का? स्टील प्रोक्योरमेंट?
customer
37.5s
Ganesh Pawar.
गणेश पवार।
agent
38.8s
Ganesh Pawar. Do you have his number or will you WhatsApp it?
गणेश पवार। उनका नंबर है आपके पास कि WhatsApp करोगे?
customer
41.0s
I'll give it now. Take it.
अभी देता हूं। ले लीजिए।
agent
42.4s
Tell me.
बताइए।
customer
42.8s
Write it down.
लिख लीजिए।
agent
43.4s
Speak.
बोलिए।
customer
44.5s
81085
agent
45.6s
810
customer
46.4s
8
agent
46.9s
8
customer
47.4s
55
agent
47.9s
55
customer
48.5s
44
agent
49.0s
44
customer
49.6s
88
agent
50.5s
88. 8108554488. Is that correct, sir?
88. 8108554488. ठीक है सर?
customer
52.8s
Right.
agent
53.6s
Okay. Thank you so much Kamlesh ji. Thank you.