Call 21112178885949581 2026-09-08 · Aditya Pandey · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: Background office chatter is present throughout the call but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The customer immediately deflected the call before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer shut down the conversation early.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent did not ask about a current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
When there is a requirement, I will get in touch with you.
did well
Opener & permission
Hello Vishwakarma Fixings?... hello, I am Aditya Pandey calling from JSW One.
Summary
The agent introduced himself and JSW One. The customer immediately deflected, stating they would get in touch when a requirement arises. The agent accepted the dismissal, offered to send his number via WhatsApp, and ended the call without any discovery or pitching.
Coaching
When a customer gives an early brush-off like 'I'll call you when I have a need', you must try to counter it to keep the conversation going instead of immediately accepting the dismissal.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello Vishwakarma Fixings?... hello, I am Aditya Pandey calling from JSW One. Agent greeted, used the customer name, and identified themself and JSW One, but did not ask for permission before the customer deflected. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer immediately deflected the call before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer shut down the conversation early. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Call ended before any discovery, so no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not ask about a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Offering to send a WhatsApp number is not a committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | When there is a requirement, I will get in touch with you. |
Okay ji. Okay, I will WhatsApp you my number in case there is anything. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.692 | 10.1s | 4.5s | 29.4s | 3.2s | 225.7 | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.1s
Hello Vishwakarma Fixings?
customer
7.1s
Hmm.
हम्म।
agent
8.6s
Uh sir, hello, I am Aditya Pandey calling from JSW One.
अह सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
12.0s
From where, sir?
कहां से सर?
agent
12.8s
Sir, I was calling from JSW, Jindal Steel Works, Mumbai.
सर JSW से बात कर रहा था, Jindal Steel Works, Mumbai.
customer
15.6s
When there is a requirement, I will get in touch with you.
जब रिक्वायरमेंट होगी ना, तब मैं आपके साथ टच पे आ जाऊंगा।
agent
18.5s
Okay ji. Okay, I will WhatsApp you my number in case there is anything.
ठीक है जी। ठीक है मैं आपको WhatsApp कर देता हूं अपना नंबर अगर रहा कुछ।
customer
21.9s
Okay.
ठीक है।