Call 21112178885947811 2026-09-08 · Jeevan Jeejo · 1:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | English | 15 | supply_led (campaign_name:medium) |
Audio: clear: There is some faint background conversation during the customer's turns, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.51
confidence high · +16/−0
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead asking a generic question about product needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent made one attempt at discovery, but the customer deflected before any of the required questions could be answered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Would you please send the WhatsApp to the number?
did well
Qualify
So are you looking for any CR HR sheet or coil?
Summary
The agent called Mangal Industries to follow up on a portal registration. The agent confirmed the customer has a need for HR/CR products, but the customer immediately requested information via WhatsApp. The agent agreed and ended the call without performing discovery or setting a firm next step.
Coaching
When a customer deflects by asking for a WhatsApp message, agree, but immediately secure a firm next step like, 'Certainly, I'll send that now. Can I call you back at 4pm to discuss it?'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead asking a generic question about product needs. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | Uh so what exactly is it that you are that you want? The agent made one attempt at discovery, but the customer deflected before any of the required questions could be answered. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | So are you looking for any CR HR sheet or coil? The agent successfully asked if a requirement exists and the customer confirmed one, though details were not captured due to customer deflection. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll I'll text you in WhatsApp. The agent agreed to send a WhatsApp message, which is not a committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Would you please send the WhatsApp to the number? |
Sure, sir. I'll do that. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.703 | 19.6s | 8.3s | 38.1s | 7.5s | 257.1 | 0 | 7 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.7s
Hello?
agent
2.8s
Uh hello, good afternoon. Am I talking to Mr. Nikin?
customer
6.0s
No, sir.
agent
7.2s
Uh is it Mangal Industries?
customer
8.7s
Yes, please.
agent
9.9s
Yeah, so I I'm calling from JSW One platform. Uh just wanted to check on your registration done in our portal. So are you looking for any CR HR sheet or coil?
customer
18.6s
Yes, please. Yeah, I have to create.
agent
20.8s
Okay. Uh so what exactly is it that you are that you want?
customer
24.0s
Would you please send the WhatsApp to the number?
agent
26.4s
Sure, sir. I'll do that. Uh this 8667 is your WhatsApp number, right?
customer
29.5s
Uh yes, please.
agent
30.7s
Yeah, yeah. I'll I'll text you in WhatsApp.
customer
32.8s
Okay.
agent
33.7s
Okay, thank you.
customer
34.9s
Okay, thank you.