21112178885399081 · Call

Call 21112178885399081 2026-09-08 · dhruv · 0:40

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 10 turns, clean transcript (0% inaudible)	Hindi	10	supply_led (campaign_name:medium)

Audio: clear: There is some minor background noise on the agent's side.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.30

confidence high · +0/−1 from 2 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not use the customer's name or ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not provide a hook or benefit, instead jumping directly to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the call was shut down by the customer immediately.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

सर, कुछ रिक्वायरमेंट देख रहे शीट मेटल्स वगेरा में?

Summary

The agent called the customer and immediately asked if they had a requirement for sheet metals. The customer stated they had no current need. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a follow-up.

Coaching

You must open the call with a proper introduction and permission, then deliver a hook to give the customer a reason to talk before you ask if they have a requirement.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	JSW से बात कर रहा था। The agent did not use the customer's name or ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not provide a hook or benefit, instead jumping directly to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked as the call was shut down by the customer immediately.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched as no discovery was done and the call ended prematurely.
SL5 Qualify	2	pass	–	2.0	सर, कुछ रिक्वायरमेंट देख रहे शीट मेटल्स वगेरा में? The agent successfully asked if the customer had a current requirement.
SL6 Closure with next step	1	fail	–	0.0	ठीक है सर। ठीक है। The agent ended the call without attempting to set a next step or a future callback date.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.667	5.8s	2.9s	31.3s	2.5s	237.9	0	5	5	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.5s

Hello.

हेलो।

agent

1.5s

Hello.

हेलो।

customer

2.2s

Yes.

हां।

agent

2.5s

I was calling from JSW.

JSW से बात कर रहा था।

customer

3.9s

Yes, tell me.

हां, बोलिए।

agent

4.9s

Sir, are you looking for any requirement in sheet metals etc.?

सर, कुछ रिक्वायरमेंट देख रहे शीट मेटल्स वगेरा में?

customer

7.9s

No, not anything right now.

नहीं, अभी नहीं कुछ।

agent

9.7s

Okay sir. Okay.

ठीक है सर। ठीक है।

customer

11.1s

Hmm.

हम्म।

agent

11.7s

Okay, thank you.