Call 21112178885373581 2026-09-08 · dhruv · 3:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 52 turns, clean transcript (0% inaudible) | Hindi | 52 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present, but it does not affect transcription. The customer coughs once.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
out_of_stock
Agent stated GP 275 is out of stock: "Sir right now it is running out of stock. We are low on stock for that."
4 · Sentiment
the CUSTOMER
-0.16
confidence high · +15/−18
from 44 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not greet the customer, use their name, or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook; instead, he used a weak verification opening which put the customer on the defensive.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions. The customer drove the entire conversation, volunteering their requirements and asking about terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
AGENT: No worries, I'll just WhatsApp you from my personal number.
Summary
The agent called to verify the customer's business. The customer, a trader, confirmed they deal in steel and immediately asked for prices on HR, HRPO, and GP coils. The agent provided a price for HR, said he would check on HRPO, and confirmed that GP was out of stock. The call ended with the agent agreeing to send his details and the quote via WhatsApp.
Coaching
You allowed the customer to completely control the call from the beginning. You must proactively lead with discovery questions to understand the customer's business before you can offer a relevant solution.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Uh sir, I was calling from JSW One, from Jindal Steel Works. The agent identified himself and the company but did not greet the customer, use their name, or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Uh sir actually मेरे पास ना एक अपडेट आया था कि uh I guess आप शायद स्टील में डील नहीं कर रहे थे। सो मैंने वही वेरिफिकेशन के लिए कॉल किया। The agent did not lead with a supply or price hook; instead, he used a weak verification opening which put the customer on the defensive. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions. The customer drove the entire conversation, volunteering their requirements and asking about terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs. He only answered direct questions about price and payment terms. |
| SL5 Qualify | 2 | fail | – | 0.0 | AGENT: अह सो करेंटली do you have any sort of live requirement for HR sheets वगेरा because the price... While the agent asked if a requirement exists, he failed to capture key qualifying details like quantity, width, location, or required delivery date after the customer specified a material. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: No worries, I'll just WhatsApp you from my personal number. The agent committed to a clear next step of sending details via WhatsApp, which the customer accepted. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | handled | CUSTOMER: What are the payment terms? |
AGENT: So for the first two transaction it is advance against proforma invoice. Post that depending upon the business transactions the company approves the credit. |
| send_price_will_think | handled | CUSTOMER: Okay sir, let me check. Sir I'll forward the rate to my customer and I'll get back to you. |
AGENT: No worries, I'll just WhatsApp you from my personal number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.575 | 63.5s | 46.9s | 92.6s | 7.0s | 314.6 | 0 | 27 | 25 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello.
agent
2.4s
Hmm.
हम्म
agent
3.0s
RJ Marketing?
आर जे मार्केटिंग?
customer
4.1s
Yes, tell me sir.
हां बोलिए सर।
agent
5.2s
Uh sir, I was calling from JSW One, from Jindal Steel Works.
अह सर JSW One से बात कर रहा था मैं, Jindal Steel Works से।
customer
8.0s
Yes sir, I know sir. Tell me, sir.
Yes sir, I know sir. बोलिए ना सर।
agent
10.0s
Uh sir, actually I received an update that, uh, I guess you were perhaps not dealing in steel. So I called for that verification.
अह सर एक्चुअली मेरे पास ना एक अपडेट आया था कि अह I guess आप शायद स्टील में डील नहीं कर रहे थे। सो मैंने वही वेरिफिकेशन के लिए कॉल किया।
customer
14.5s
No no sir, we are dealing in steel only.
agent
16.7s
Okay okay, it is a steel business. Understood. Uh so currently do you have any sort of live requirement for HR sheets etc. because the price...
अच्छा ओके, it is a steel business. Understood. अह सो करेंटली do you have any sort of live requirement for HR sheets वगेरा because the price...
customer
21.4s
Yes sir, we are doing HR, GP and also we are, yeah, so we always have requirements.
agent
24.6s
Understood. So...
customer
25.2s
Sir 2.5 full coil like uh 2.5 so what will be the right rate for full coil? You will give me ex-Jaloja only no sir?
agent
30.2s
Yeah yeah, I'll give you coil transfer if you require.
customer
31.8s
Yes, you see full coil what will be the rate sir? Full coil?
हां you see full coil what will be the rate sir? Full coil?
agent
34.4s
62 250 sir.
customer
37.4s
62 250 no sir?
agent
39.2s
Yeah, that will be coil transfer and uh that will be like the same price for 2.5 to 12 mm.
customer
43.9s
Okay sir, let me check. Sir I'll forward the rate to my customer and I'll get back to you.
agent
47.2s
No worries, I'll just WhatsApp you from my personal number.
customer
48.8s
What are the payment terms?
agent
49.9s
So for the first two transaction it is advance against proforma invoice. Post that depending upon the business transactions the company approves the credit.
customer
54.8s
And how much credit do you guys give?
agent
56.5s
Uh approximately around 30 to 45 days depending upon the case.
customer
59.2s
And how much do you guys add in that? On the price of immediate?
agent
61.8s
Yeah so for yeah so for advance it is... for 45 days?
customer
65.1s
Uh it's for like about 600 to 650 per ton.
agent
67.7s
Okay sir, okay, okay.
agent
69.2s
Yeah, I'll just ping you from my personal number.
customer
70.5s
It will be easy for me. Okay sir, please do that. Okay.
agent
72.3s
I'll do that. Yeah, and in this case you were asking me something, I'm sorry I interrupted you.
customer
75.1s
No no, hey don't worry sir. Where do you sit normally?
No no, अरे don't worry sir. Where do you sit normally?
agent
77.5s
BKC.
customer
78.5s
Oh you are JSW BKC. Yeah yeah, I have been there sir, no issue. And sir what is your 2mm HRPO price sir?
agent
82.5s
For right now 2mm HRPO you are saying right?
customer
84.1s
SPO skin pass.
agent
85.4s
Uh I'll have to check with the pricing for HRPO because HR prices were handy to me. So I gave you the quote. So I'll just have to verify for the HRPO part.
customer
91.0s
And GP SP sir 275 you are keeping?
agent
92.9s
Sir right now it is running out of stock. We are low on stock for that.
customer
96.2s
Okay sir, okay.
agent
96.9s
We are extremely low on that because the production has been obstructed in the plant because of the shortage...
customer
100.4s
What is the reason for obstruction?
agent
101.6s
Coking coal price hike.
customer
103.7s
But sir so much five six rupees...
agent
105.5s
Sorry?
customer
106.1s
Sir five six rupees so much increase, what is the reason?
agent
108.4s
Yeah, that's what I said, the shortage in the coking coal that is used to extract the iron from the iron ores. And the yeah and the Brent crude price surge. These are the basic issues why the prices have surged so much.
customer
115.8s
Okay sir, no issue. Sir you please WhatsApp me your business card. I'll share it to my...
agent
118.6s
I've done it. I've done my mail ID...
customer
119.9s
And whenever in BKC I will stop by and say hi to you.
agent
121.8s
100% sir, 100%. I'll be waiting for you.
customer
123.5s
Okay.
agent
124.4s
Thank you.