Call 21112178885365471 2026-09-08 · dhruv · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Marathi | 15 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise typical of a call center, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.01
confidence high · +2/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW One but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent jumped directly to asking for a requirement instead of delivering a supply or price-led hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent only asked about immediate requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement right now, sir?
Summary
The agent contacted Promac Industries about HR sheet requirements. The customer confirmed they had no current or near-future need. The agent ended the call by suggesting the customer use the app for future inquiries, without conducting discovery or setting a specific follow-up.
Coaching
When a customer says they have no current requirement, your next step is to run discovery to understand their business (what they make, monthly volume, current suppliers) to build a relationship for future needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW One but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent jumped directly to asking for a requirement instead of delivering a supply or price-led hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked about immediate requirements. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement right now, sir? Agent successfully asked about a current or upcoming requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The closure was passive, placing the onus on the customer to re-engage via the app without a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.819 heavy | 17.6s | 3.9s | 45.5s | 4.5s | 248.9 | 0 | 7 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
2.9s
Promac Industries?
customer
4.1s
Yes.
हा.
agent
4.6s
Sir, hello. I'm calling from JSW One, sir, Jindal Steel Works.
सर नमस्कार, JSW One मधून बोलतोय सर, जिंदाल स्टील वर्क.
customer
7.8s
Yes.
हा.
agent
8.6s
Sir, I could actually see your account, I had called you for HR. Do you have any requirement right now, sir?
सर, आपला ऍक्च्युली अकाउंट दिसत होता HR साठी मी तुम्हाला कॉल केला होता. सध्या काही आहे साहेब आपली रिक्वायरमेंट?
customer
13.9s
For what?
कशाची?
agent
14.4s
HR sheet, IS 2062, E250, E350.
customer
17.1s
No.
नाही.
agent
17.6s
Are you planning anything this month, sir?
ह्या मंथ मध्ये काही प्लॅन करताय का मालक?
customer
19.9s
Uh, no.
अ, नाही.
agent
21.3s
This month? Okay. If there is anything, sir, you can send an inquiry on our app. I will revert to you, sir.
ह्या मंथ मध्ये? अच्छा. काही असेल तर साहेब आमच्या ऍप वर तुम्ही इन्क्वायरी पाठवू शकता. मी रिव्हर्ट करेल तुम्हाला मालक.
customer
26.0s
Okay, okay.
ओके, ओके.
agent
26.7s
Done sir. Thank you.
डन सर. थँक्यू.
customer
27.8s
Okay.
ओके.