21112178885339931 · Call

Call 21112178885339931 2026-09-08 · Aditya Pandey · 0:44

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	Interested	full conversation 8 turns, clean transcript (0% inaudible)	Hindi	8	new_registration (campaign_name:high)

Audio: noisy: Significant background noise and chatter from the agent's side (call center environment).

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.46

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The call ended before any discovery questions could be asked.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The call was cut short before the agent could ask about current requirements or schedule a callback.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended abruptly with no next step established.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

Summary

The agent connected with the customer and confirmed their company name. The customer immediately stated they were outside and unavailable to talk. The call ended before the agent could proceed with the pitch, discovery, or scheduling a next step.

Coaching

When a customer immediately says they are unavailable (e.g., 'I'm outside'), acknowledge their situation and pivot to scheduling a specific callback time instead of trying to continue the pitch.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	The agent gave a standard introduction but did not welcome the new registration or position themselves as a helper before the customer stated they were unavailable.
NR2 Verify basic profile (4 Qs)	1	fail	1	The agent only confirmed the company name ("Hello JSW Infratech?") which is just one of the four required questions.
NR3 Full discovery (8 Qs)	3	fail	0	The call ended before any discovery questions could be asked.
NR4 Platform education	1	fail	–	The agent mentioned the platform but did not get a chance to explain its benefits.
NR5 First opportunity identified	2	fail	–	The call was cut short before the agent could ask about current requirements or schedule a callback.
NR6 Closure - one of three outcomes	2	fail	–	The call ended abruptly with no next step established.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.819 heavy	7.7s	1.7s	34.6s	3.5s	202.6	0	4	4	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello.

agent

1.4s

Hello.

agent

2.0s

Hello JSW Infratech?

customer

3.3s

Yes.

हां।

agent

4.0s

Sir, good afternoon. This is Aditya from JSW One.

customer

7.3s

Hello.

customer

7.9s

Hello, I am outside.

Hello, मैं बाहर हूं।

agent

9.0s

Sir, you you you had visited our platform, I had called regarding that.

सर, आप आप आपने हमारे प्लेटफॉर्म पे विजिट किया था, उसी के रिगार्डिंग कॉल किया था।