JSWOzonetel · Call Analysis

Call 21112178885327721 2026-09-08 · dhruv · 1:43

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_HR_HRPO_Sep26 No_requirement full conversation 28 turns, clean transcript (0% inaudible) Hindi 28 supply_led (campaign_name:medium)
Audio: noisy: There is significant background noise, likely from a call center, on the agent's side, but the main conversation is audible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
3.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
+0.43
confidence high · +14/−0 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) Agent did not provide a hook or benefit, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts Discovery (6 Qs) Agent asked zero discovery questions; the customer volunteered their monthly tonnage, but the agent did not probe further on any point.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts Qualify Agent asked if a requirement exists but did not attempt to capture any details (grade, size, qty) when the customer confirmed they had one.
How Ronak Mehta did it on a 10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Sir ji, I was calling from JSW, Jindal Steel Works, Mumbai.
Closure with next step
I'll send it on WhatsApp, I'll send a 'Hi', sir.

Summary

The agent contacted a lead who confirmed a recurring monthly requirement of 40-50 tons of HR steel. The customer was receptive but asked the agent to share their personal WhatsApp number to discuss the specific current requirement. The call ended with the agent agreeing to send a WhatsApp message as the immediate next step.

Coaching

You found a willing customer with a good monthly volume, but you skipped the hook and all discovery. Always build value and understand their business *before* asking for an order.
Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
SL1 Opener & permission 2 pass – 2.0
Sir ji, I was calling from JSW, Jindal Steel Works, Mumbai.
Agent identified self and company, and the customer gave implicit permission to proceed by saying 'Yes, tell me.'
SL2 Hook (supply/price signal) 2 fail – 0.0
Agent did not provide a hook or benefit, instead jumping directly to asking for a requirement.
SL3 Discovery (6 Qs) 2 fail 0 0.0
Agent asked zero discovery questions; the customer volunteered their monthly tonnage, but the agent did not probe further on any point.
SL4 Pitch (2-3 USPs) 1 fail – 0.0
No discovery was performed, and consequently no relevant USPs were pitched.
SL5 Qualify 2 fail – 0.0
Uh sir, is there any requirement for HR etc. right now?
Agent asked if a requirement exists but did not attempt to capture any details (grade, size, qty) when the customer confirmed they had one.
SL6 Closure with next step 1 pass – 1.0
I'll send it on WhatsApp, I'll send a 'Hi', sir.
Agent and customer agreed on a clear next step: agent to send a WhatsApp message, to which the customer will reply with their requirement.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.524 18.4s 16.7s 67.9s 3.7s 280.4 0 14 14 5

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
0.5s
Hello?
हॅलो?
agent
1.3s
Hello?
हॅलो?
customer
1.9s
Hello?
हॅलो?
agent
2.6s
Hello?
हॅलो?
customer
3.2s
Yes.
हां।
agent
3.5s
Shri Krishna Steels?
श्री कृष्णा स्टील्स?
customer
4.4s
Yes.
हां।
agent
4.9s
Sir ji, I was calling from JSW, Jindal Steel Works, Mumbai.
सर जी, JSW से बात कर रहा था, जिंदल स्टील वर्क्स, मुंबई।
customer
7.2s
Sir, from Jindal Steel?
सर जिंदल स्टील से?
agent
8.2s
Yes sir, JSW One MSME.
हां सर, JSW One MSME.
customer
9.6s
Yes, tell me.
हां बोलिए।
agent
10.4s
Uh sir, is there any requirement for HR etc. right now?
अ सर कुछ रिक्वायरमेंट है HR वगेरा में अभी?
customer
12.7s
The requirement is always there, it's always 40-50 tons per month.
रिक्वायरमेंट तो रहता रहता है ना, महीने का चालीस पचास टन तो रहता ही रहता है।
agent
15.5s
Okay. So is anything live at the moment, sir?
अच्छा। तो अभी फिलहाल कुछ लाइव है सर?
customer
18.3s
In live, I'll take out the inquiry, I'll tell you what it is.
ये लाइव में तो मैं इन्क्वायरी निकालता हूं, क्या है बताता हूं आपको।
agent
21.0s
Okay sir, okay.
ठीक है सर, ठीक है।
customer
21.7s
What is your surname?
ये आपका क्या सरनेम क्या है?
agent
23.1s
Dhruv Sharma.
ध्रुव शर्मा।
customer
24.1s
Okay, okay. In this, it comes up as Airtel, the name doesn't appear.
अच्छा अच्छा। इसमें वो Airtel करके आता है, नाम नहीं आता।
agent
26.1s
Yes, no, this actually comes on this, it's system generated. I will send you a WhatsApp from my personal number.
हां नहीं, ये एक्चुअली इसपे आता है, अपना सिस्टम जनरेटेड है। मैं मेरे पर्सनल नंबर से WhatsApp डालता हूं आपको मैं।
customer
29.8s
Yes, send your personal number so we can talk anytime.
हां, पर्सनल नंबर डालो ताकि कभी भी बात हो सके ना।
agent
31.8s
Absolutely sir, absolutely, absolutely.
बिलकुल सर, बिलकुल, बिलकुल।
customer
33.0s
Send your personal number, then I'll tell you what the requirement is.
आपका पर्सनल नंबर डाल दो, फिर मैं रिक्वायरमेंट क्या है बताता हूं आपको।
agent
35.1s
It's done, sir. Okay. I'll send it on WhatsApp, I'll send a 'Hi', sir.
डन है सर। ठीक है। मैं भेज देता हूं WhatsApp पे, हाय भेज देता हूं सर।
customer
37.1s
Yes yes yes yes yes.
हां हां हां हां हां।
agent
38.2s
Okay.
ओके।
customer
38.8s
Okay.
ओके।
agent
39.7s
Yes.
हां।